What are the responsibilities and job description for the Business Systems Analyst position at eTeam?
Job Title: Senior Business Systems Analyst
Location: Tampa, FL / Dallas, TX (Hybrid)
Shift Schedule: Monday - Friday (9am - 5pm)
Type: Contract
Duration: 9 months.
Position Overview
- As a Senior Business Systems Analyst, you will play a critical role in shaping how the organization defines, measures, and acts on IT performance. You will partner with business and IT managers to develop complex technology concepts into meaningful, data-driven insights—driving the evolution of metrics, dashboards, and reporting that inform senior leadership decision-making.
- This role requires a highly analytical and detail-oriented professional who can partner across business and technology teams to develop clear, actionable metrics and ensure data is trusted, relevant, and aligned to strategic outcomes.
1. Metrics Strategy & Development
- Drive the IT Governance Metrics Refresh and continuous improvement of IT metrics, KPIs, and reports.
- Act as the Senior Business Systems Analyst on the first version of the IT Balanced Scorecard.
- Analyze historical data to recommend and refine metric targets and thresholds.
- Challenge metric owners to improve rigor, accuracy, business relevance, and automation.
- Identify trends, risks, and opportunities through advanced data analysis.
- Gather, define, and document business and technical requirements for Data Engineers and Power BI Developers for both the IT Governance Metrics Dashboard and IT Balanced Scorecard.
- Collaborate with the development team to implement enhancements to the IT Governance Metrics Dashboard and IT Balanced Scorecard.
- Translate IT concepts into clear metric definitions and reporting requirements.
- Partner with Database Engineers to understand data models, tables, and relationships.
- Ensure requirements are traceable, testable, and aligned to business objectives.
- Perform deep data analysis using advanced Excel and SQL to generate insights.
- Validate data accuracy, completeness, and consistency across reporting layers.
- Test Power BI dashboards against requirements and expected outputs.
- Develop executive-ready presentations summarizing insights and recommendations.
- Lead and facilitate metric review sessions and working groups.
- Drive discussions to define meaningful metrics aligned to IT processes and outcomes.
- Communicate effectively with both technical and non-technical stakeholders.
- Present findings and recommendations to senior leadership.
- Manage and track work through JIRA and Agile practices.
- Ensure strong organization and documentation of requirements, decisions, and outputs.
- Support governance processes by ensuring transparency and consistency of metrics.
- Contribute to a data-driven culture across the organization.
- Minimum of 6 years of related experience.
- Bachelor's degree preferred or equivalent experience.
Strong Expertise In
- Data analysis, metrics development, and trend analysis.
- Advanced Excel (modeling, analysis) and SQL querying.
- PowerPoint (executive storytelling and visualization).
- Translate complex IT concepts into meaningful metrics and insights.
- Write detailed, high-quality requirements for technical teams.
- Facilitate discussions and drive alignment across diverse stakeholders.
- Analyze data and propose actionable improvements to metrics and performance.
- Power BI dashboard validation and testing.
- Data models and database structures.
- Agile delivery methodologies and tools such as JIRA.
- Exceptional attention to detail.
- Strong analytical and problem-solving skills.
- Strategic thinking and continuous improvement mindset.
- Excellent communication and facilitation skills.
- Business Systems Analysis (BSA)
- IT Governance Metrics
- KPI Development
- Balanced Scorecard
- Data Analysis
- Advanced Excel
- SQL
- Power BI
- Dashboard Testing & Validation
- Requirements Gathering
- BRD / Functional Requirements
- Data Modeling
- Database Concepts
- Stakeholder Management
- Executive Reporting
- JIRA
- Agile Methodology
- IT Performance Metrics
- Trend Analysis
- Data-Driven Decision Making
- Experience working on IT Governance initiatives.
- Experience building or supporting Balanced Scorecards.
- Experience presenting to senior leadership/executive teams.
- Metrics automation and reporting optimization experience.
Salary : $60 - $68