What are the responsibilities and job description for the Retail Key Account Specialist position at etaily?
Principal Duties & Responsibilities:
The Key Account Specialist is responsible for overall client satisfaction, the processing of orders for the company’s products, expediting and coordinating the flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to the company's rates, rules, and regulations. The Key Account specialist serves as a primary contact for assigned key accounts, ensuring brands are represented in a professional, positive manner.
Job Responsibilities:
- Monitors key account vendor portals for orders, invoicing, and advanced shipping notices
- Grow the company’s revenue by ensuring that key clients are satisfied with the products and services provided and continuously identifying new business opportunities for key clients.
- Supervise the account teams assigned to each key client.
- In charge of processing account orders, providing order acknowledgements, back order dates, and discrepancies within 24-48 hours of purchase order receipt.
- Ability to problem solve on discounts, damaged products, account debts, and customer inquiries, and respond to requests for information in a prompt, professional, and positive manner
- Reviews aging accounts on a weekly basis for non-payments, delayed payments, and other irregularities. Issue credits per verified customer debits in coordination with the finance team, internal management requests, or for billing error correction.
- Remains knowledgeable and up-to-date on changes and developments in the B2B infrastructure and e-commerce industries of the assigned retail accounts.
- Maintains communication throughout departments, ensuring vendor compliance is met
- Coordinate shipping releases
- Keeps management informed of all activity, including timely preparation of account reports, goals, and forecasts for account teams and stakeholders
- Develops a thorough understanding of key clients' needs and requirements and prepares customized solutions.
Key Qualifications:
- Bachelor's degree in business administration, finance, sales, or a related field.
- Proven experience in key account management (specifically consignment or outright pay model).
- Proficient in all Microsoft Office applications, Google Sheets, and Canva.
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
*This role has a HYBRID work setup