Client Success Manager

The Opportunity

ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team.

In this role, you will assist the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction.

Responsibilities

• Support the CSM team’s achievement of client sales, revenue goals, and satisfaction.
• Assist managing day to day aspects of our client’s business through cross-functional coordination of client activities and business operation deliverables through clear and effective communication.
• Respond to client questions and concerns, log incident tickets, & monitor ticketing system to ensure prompt responses and resolution. Assist with client reporting and leverage analysis to recommend areas of growth opportunity.
• Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides.
• Assist in the development, coordination and execution of client initiative project plans.
• Ensure all client documentation is updated and maintained in Salesforce.
• Develop deep product and internal process knowledge and be a strategic problem solver with the ability to identify and implement creative solutions and process improvements.
• Become an international ecommerce subject matter expert and commitment to keep informed on latest global ecommerce trends and innovations.
  
  

Requirements

• Undergraduate degree in applicable field.
• 1-2 years of relevant business or professional experience.
• Experience successfully building and maintaining strong internal and external relationships.
• Experience with enterprise reporting systems and pulling and analyzing data sets.
• Experience creating business review presentations, with solid business principles applied Prior experience working with clients as an account manager preferred.
• Experience with and working knowledge of ecommerce and logistics a plus.
• Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP).
• Excellent PPT and presentation development skills.
• Technically savvy with strong analytical and problem-solving skills.
• Ability to communicate clearly and effectively in an oral or written capacity.
• Demonstrated ability to learn and apply basic concepts in new situations.
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
• Sense of urgency with ability to follow-up and follow through.
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
  
  

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

What We Offer

• Time to recharge and refresh: We offer 15 days of PTO per year.
• Financial security: We care about your future. Enjoy a 401(k) plan with a 100% company match on your contributions, up to 6% of your salary.
• Life assurance: Protect what matters most with life coverage worth three times your annual salary.
• Comprehensive health benefits: Choose the plan that works for you. We offer a variety of health options, including PPO, HMO, and HDHP; so you can get the coverage you need.
• Dental and vision coverage: Keep your smile bright and your vision clear with our dental and vision plans.
• Competitive salary: Earn a salary of $69,000-$99,000, plus up to a 10% annual performance bonus to reward your hard work and achievements.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid working: Enjoy the best of both worlds with 2-3 days in our office in Newport, and 2–3 days working from the comfort of your home
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
  
  

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.