Manager of Client Success - Public Sector (New Jersey)

About The Difference Card

At The Difference Card, we’re making healthcare benefits work better—for employers and their employees. Since 2001, we’ve helped organizations build smarter, more cost-effective health plans, delivering an average net savings of more than 18% for our clients. Our innovative solutions combine flexible plan design, healthcare reimbursement, risk management, and wellness strategies to create greater value for everyone. With a national presence and a people-first approach, we partner with employers and brokers to make benefits simpler, smarter, and more valuable.

The Opportunity

The Client Success Manager leads, coaches, and develops a high-performing team of Client Success professionals and/or Account Executives while ensuring an exceptional experience for our clients and broker partners. This role combines people leadership, client relationship management, operational excellence, retention, and growth. The successful candidate will lead a team of 2-3 direct reports while serving as a strategic partner to key clients and brokers.

This position requires a highly consultative leader with a strong background in relationship management, client retention, and account growth. The ideal candidate has experience working within the public sector, including county governments, municipalities, and labor unions, and has the ability to build trust with union leaders, county administrators, brokers, and executive stakeholders.

The ideal candidate is a confident and collaborative leader who leads with accountability and integrity, builds trust quickly, exercises sound judgment, and is passionate about developing people and delivering an exceptional client experience. Existing relationships within the New Jersey public sector market are strongly preferred.

What You’ll Do

• Lead & Develop the Team: Hire, onboard, coach, develop, and manage a team of 2-3 Client Success professionals. Set clear expectations, provide ongoing feedback, manage performance, and foster a high-performing and accountable culture.
• Build Strategic Relationships: Develop and maintain strong relationships with clients, consultants, union leaders, county administrators, and other key public sector stakeholders. Serve as a trusted advisor and advocate for client success.
• Drive Retention & Growth: Execute strategies that support client retention, increase satisfaction, and identify opportunities for product adoption and growth within existing accounts.
• Manage Client Escalations: Take ownership of complex client issues, ensuring they are resolved with professionalism, urgency, and sound judgment while maintaining strong client relationships.
• Lead Client Engagement: Attend and lead client and broker meetings, both virtually and in person, to strengthen partnerships, provide strategic guidance, and support retention efforts.
• Establish & Monitor KPIs: Develop and monitor key performance indicators related to client satisfaction, retention, service delivery, and team performance.
• Drive Operational Excellence: Identify process improvements and implement solutions that enhance efficiency, service delivery, and the overall client experience.
• Collaborate Across the Organization: Partner effectively with internal teams to resolve issues, improve outcomes, and ensure clients receive exceptional service and support.
• Perform other duties as assigned.

What We’re Looking For

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5 years of experience in client success, account management, relationship management, or a similar client-facing role.
• 3 years of people leadership experience with a proven ability to coach, develop, and motivate high-performing teams.
• Experience working with public sector organizations, including county governments, municipalities, school districts, or labor unions.
• Demonstrated success building relationships with union leaders, county administrators, brokers, and executive decision-makers.
• Existing relationships and market knowledge within the New Jersey public sector landscape strongly preferred.
• Proven track record of driving client retention, account growth, and long-term client satisfaction.
• Strong negotiation, communication, and stakeholder management skills.
• Excellent judgment, problem-solving abilities, and a consultative approach to relationship management.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Success in This Role Means

• Your team is engaged and successful: Team members understand expectations, receive meaningful coaching, and consistently deliver results.
• Client relationships are strong: Clients, brokers, union leaders, and public sector stakeholders view The Difference Card as a trusted partner.
• Retention and growth targets are achieved: Client retention remains strong while opportunities for expanded partnerships and product adoption are identified and pursued.
• Clients receive exceptional service: Issues are resolved proactively, escalations are managed effectively, and clients feel supported throughout their partnership.
• Operations run efficiently: Clear goals, measurable KPIs, and effective processes support strong team performance and a positive client experience.
• The business continues to grow: You leverage relationships and market expertise to strengthen existing partnerships and expand The Difference Card's presence within the public sector.

Why Join The Difference Card?

• Make a meaningful impact by helping public sector employers and unions provide innovative healthcare solutions that reduce costs and improve employee outcomes.
• Build and leverage relationships with influential leaders across New Jersey's public sector landscape.
• Lead a talented team while playing a visible role in the company's continued growth and expansion.
• Enjoy the opportunity to directly influence client retention, business growth, and long-term strategic partnerships.
• Competitive compensation including a base salary of $130,000 - $150,000 plus incentive compensation tied to client retention and growth.

Job Details:

• Location: New Jersey, US; regular travel throughout the state expected.
• Job Type: Full-time (exempt)
• Travel: Up to 50%.
• Compensation: $130k- $150K 15-25% variable bonus

Equal Opportunity Employer

EB Employee Solutions, LLC is an Equal Opportunity Employer. We do not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. We are committed to equal opportunity throughout recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and all other aspects of employment.

The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit www.differencecard.com