What are the responsibilities and job description for the Palm Life Customer Service Representative position at eSupplements LLC?
Palm Life Customer Service Representative
Reports to: Director of Customer Service
Job Type: Full-time | Location: In-person | Schedule: Mon - Fri, Day shift
Palm Life exists to make supplements you can trust, built on transparency and quality ingredients. Every ingredient is listed. Every dose is disclosed. Nothing is hidden behind a proprietary blend. We hold ourselves to one principle: if we can't stand behind it, we don't put it in the bottle.
Position Summary
Our amazing team is growing, and we are looking to add a Full-Time Customer Service Representative to accelerate our growth. In this role, you will deliver excellent customer support by answering inquiries, resolving basic issues, and managing customer communications across multiple channels to ensure concerns are addressed professionally and promptly.
Duties
- Manage customer accounts and track orders.
- Respond to inquiries and complaints.
- Resolve customer issues via call and email requests.
- Communicate effectively with customers and carriers.
- Create replacement/manual orders.
Requirements
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and software applications.
- Strong problem-solving abilities and attention to detail.
- Receptive to constructive feedback.
- Familiarity with Zendesk, Google Drive, and Shopify is a plus.
Training: On-the-job training provided
Benefits
- Employer-sponsored medical, dental, vision, and life insurance.
- 401(k) matching and Health Savings Account (HSA).
Palm Life is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.
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Salary : $17 - $20