Student Services Specialist

$19.23 - $24.28/hourly, DOE

109

Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa
Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services



• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

To best serve the students, department, and college, this position is fully in-person.

30% – Admissions Logistics and Compliance

• Assists with planning, coordination, processing, and implementation of student service functions such as admissions, registration, and graduation applications in compliance with institutional policies and applicable federal, state, and local regulations.
• Acts as an initial point of contact with students, providing accurate information related to enrollment, admissions requirements, tuition, and college processes.
• Supports specialized admissions populations with Admissions and Records processes, including college partners (i.e. business and high school) as well as international student admissions, ensuring proper documentation and compliance standards are met.
• Maintains and updates student records, ensuring accuracy, completeness, and alignment with institutional and regulatory requirements.
• Assists with enrollment verifications, transcript processing, and issuance of official student documentation.
• Provides guidance on policies, procedures, and program requirements, ensuring consistent application of rules and standards.

• Contributes to the implementation and continuous improvement of admissions-related policies and procedures.

• Maintains, monitors, and updates student data systems and databases to ensure accuracy, integrity, and compliance with reporting standards.
• Tracks student progress and program participation to support data-informed decision-making and student success initiatives.
• Collects, compiles, and analyzes program data; prepares reports, dashboards, and documentation to support program assessment and accountability.
• Conducts data entry and verification activities related to transcripts, enrollment, retention tracking, student services, and admissions processing.
• Supports quality assurance processes by identifying discrepancies, resolving data issues, and ensuring alignment with institutional standards.
• Coordinates and maintains reporting systems for admissions, registration, and student services operations.
• Monitors program budgets and expenditures as assigned; assists with financial tracking and reporting.

• Delivers frontline student services through in-person, phone, and electronic communication channels, ensuring high-quality customer service.
• Assesses student needs and refers complex cases to appropriate departments or specialists.
• Assists in planning and coordinating student programs, workshops, orientations, and special events, including graduation and commencement activities.
• Provides technical assistance related to registration systems, student portals, and program applications.
• Supports multi-line phone systems and front desk operations, ensuring efficient service delivery.
• Updates and maintains program websites and digital content to ensure accurate and accessible information.

• Provides support to the Office of Admissions, Records, and Registration and other Student Affairs units as needed.
• Prepares correspondence, reports, presentations, and program materials to support departmental operations.
• Assists with coordination and support of special projects, including program development, outreach initiatives, and institutional events.
• Performs general office duties such as answering phones, filing, document preparation, and related administrative tasks.
• Assists with cross-functional projects that enhance service delivery and operational efficiency across student services areas.
• Performs other duties as assigned, commensurate to the grade level of the position.

Associate’s degree from a regionally accredited institution and one (1) year of full-time equivalent experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High School diploma/GED and three (3) years of full-time equivalent experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

1. One (1) year of experience working in a team environment

2. One (1) year of experience working with students from varied backgrounds/post-secondary student population

3. One (1) year of customer service experience with a high degree of public contact, including, but not limited to, in-person, telephone, e-mail, text, and/or chat

4. One (1) year working with federal and state requirements (e.g., lawful presence/residency determination)

5. One (1) year of experience working in an educational environment providing support services in higher education

6. One (1) year experience utilizing data analytics. (i.e., database management, evaluation techniques, data validation, online student records (SIS), and/or CRMS)

7. One (1) year of full-time, relevant MCCCD experience within the previous two years

May be required to work at multiple sites or locations

May be required to lift or carry up to 25lbs with or without a reasonable accommodation.

Providing coverage at off-site locations and the ability to pass a fingerprint clearance process and or Designated School Official (DSO) International Student Liaison requirements may be required (i.e. high schools or college program facilities).

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Estimated next review on July 30, 2026

Must apply by 11:59 P.M. on July 29, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.