Student Services Specialist

$19.17 - $23.99/hourly, DOE

109

Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Schedule may change based on the operational needs of the department and EMCC

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa
Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist. This position will be responsible for assisting with a case management approach by advising students on goal setting, occupational degree, and certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress, and satisfactory progress toward certificate/degree using PeopleSoft (SIS) and other technology.

To best serve the students, department, and college, this position is fully in-person

50% - Provides 1:1 advising and support services in-person, hybrid, and virtually to ensure successful progress toward degree completion in assigned Fields of Interest (FOI) and/or specialty student populations. Guides students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, and academic progress using PeopleSoft and other technology. Identifies academic options, including extracurricular activities, study abroad programs, research, and internships. Advises students on selecting options best suited to their goals, interests, and skills. Connects students with additional support services and resources as needed.

25% - Supports group advising, new student orientation, and other departmental service areas as needed. Prepares and presents at events/activities that support student success, including degree information sessions, student groups/organizations, specialty populations, graduation, and other identified events.

15% - Participates in enrollment and retention projects related to student learning, success, and retention. Maintains program resource information, presentations, reports, correspondence, and promotional materials, sharing as needed. Assists with consortium agreements, graduation applications, unofficial transcript evaluations, and other processing/requests as needed.

10% - Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned, commensurate with the grade level of the position.

Associate’s Degree from a regionally accredited institution, and one (1) year of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High school diploma/GED, and three (3) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

A. One (1) or more years of experience working in academic advising, admissions and records, recruitment and outreach, welcome/information center, and/or financial aid in a college or university setting

B. One (1) year experience working with students in a higher education environment while adhering to federal and state requirements (i.e., FERPA, lawful presence/residency determination, etc.)

C. One (1) year experience with guided pathways providing student support and academic program selection using fields of interest

D. One (1) year experience delivering presentations to large groups

E. One (1) year experience working with cohorts of students in a high‑volume, fast‑paced environment

F. One (1) year experience utilizing an online customer service or student support queue system (e.g., Qless).

G. One (1) year experience providing academic advisement or student support within the Health Sciences Field of Interest (FOI).

H. One year of full-time, relevant MCCCD experience within the previous two years.

1. Work hours are typically standard, however, there are weekends and evenings that may be required

2. May be required to view a computer monitor for a prolonged period of time

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Estimated first review on April 28, 2026

Must apply by 11:59 P.M. on April 27, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.