Student Services Specialist Senior - Outreach and Early College Concurrent Enrollment

$20.82 - $27.07/hourly, DOE

111

Monday - Thursday, 9am - 6pm; Friday, 8am - 5pm some evenings and weekends may be required

Summer Hours: Monday - Thursday, vary

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa
Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services



• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist Senior. This position will assist appropriate college personnel, students, schools, and community agencies serving K-12 and college-bound populations in accessing and engaging in the Estrella Mountain Community College Concurrent Enrollment processes, providing accurate information, resources, and support. This position works collaboratively with internal departments and external partners.

To best serve the students, department, and college, this position is fully in-person.

30% - Performs a variety of student services functions such as: recruitment, testing, advisement, orientation and registration for new and continuing students; provides assistance in related student services processes including admissions, financial aid, campus tours, recruitment and retention activities; provides services for students participating in outreach programs and their parents/guardians; represents the college in various recruitment and retention activities and events, including travel to local high schools, community and other outreach related events; prepares and delivers group information sessions to new and prospective students and parents. Meets with students using a variety of modalities, including in-person or virtually, depending on student needs. Develops, coordinates, and implements strategies for recruiting new and returning students in alignment with MCCCD/EMCC strategic enrollment goals. Prepares recruitment materials, coordinates event logistics with external stakeholders, and assists in the development of presentations and outreach materials. Connects students with additional support services and resources as needed.

30% - Monitors and maintains an appropriate campus outreach and retention based environment for college students, school age students, and the community at large by maintaining accurate records, assisting students with follow-up activities, responding to prospective student inquiries; enforces and/or explains federal, state, district and/or local policies; provides information to students, parents and other stakeholders regarding various student services and academic/occupational/workforce development programs; assists in student activities and participates in program events; serves as primary liaison for concurrently enrolled students and their parents/guardians. Supports prospective students in troubleshooting complex admissions and enrollment issues. Perform complex, detail-oriented review and processing of student academic records, including data entry. Assists with checks and balances regarding Maricopa Grant. Ensure compliance with FERPA and applicable policies, maintaining strict confidentiality of student information.

20% - Provides first semester academic advising to prospective, new, and continuing students in person and via email, phone, and chat; assists students in program planning and course selection through the interpretation of placement tests; assists students regarding degree and graduation requirements and university transfer requirements; corresponds with students to resolve problems related to student service functions; tracks progress of students from matriculation through graduation

10% - Prepares materials and communication mediums by assisting with the development of recruitment and advisement-related materials and presentations; organizes and distributes information as necessary. Provides support for cross-functional initiatives and special events, including peak enrollment periods, new-student welcome sessions, orientation, dual enrollment onboarding, and other college events. Participates in enrollment and retention projects related to student learning, success, and retention.

10% - Assists with special projects as assigned; performs other duties as assigned commensurate to grade level of position.

Associate’s Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

1. Bachelor's degree from a regionally accredited institution

2. Experience with computer software, including databases, spreadsheets, or a customer relationship management system

3. Experience planning and coordinating events, including developing and delivering group presentations

4. Experience working with college-age students in high school or college/university levels

5. Experience working in admissions, financial aid, recruitment, advising, and/or testing

6. Experience providing customer service via in-person, phone, chat/online, SMS, and/or email.

7. One year of full-time, relevant MCCCD experience within the previous two years.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Approximate first review on August 3, 2026

Must apply by 11:59 P.M. on August 2, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.