What are the responsibilities and job description for the Field Service Technician Lead position at ESTIS MANAGEMENT LLC?
Position Overview:
Assists the Area Supervisor in providing technical and operational expertise and champions’ best in class service, creating customer satisfaction.
Responsibilities/Job Duties:
- Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practices
- The lead assists the supervisor in responsibility for the profitability of his/her assigned geography
- Will frequently be customer facing and empowered to represent the Company in this capacity
- Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
- Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
- Ensures incoming and departing equipment is maintained properly
- Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
- Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
- Compiles and conveys job-specific information to Field Service Technicians
- Coordinates work with others to minimize equipment downtime and most effectively utilize resources
- Evaluates direct reports and makes recommendations for technical and soft skills training
- Implements, manages and communicates performance measures for area for responsibility
- Assists the supervisor in implementation of budget, and operational standards and processes
- Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries
- Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement
- Must be able to work with the team in developing improved work processes for the department
- Adhere to safety requirements by wearing appropriate protective gear
- Performs other duties as assigned
Qualifications:
- Exhibit strong customer service, interpersonal, coaching and leadership skills
- Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
- Intermediate organizational, planning and scheduling, process management and negotiation skills
- Strong analytical abilities, mechanical aptitude combined and problem solving skills
- Good writing skills with technical subject matter and oral communication skills
- High school diploma or experience equivalent
- Specific industry knowledge and job experience
- Planning & Scheduling experience preferred
- 1 years of experience in customer relations
- 3 years of required technical experience
- Valid driver’s license with satisfactory driving record
- Ability to pass drug screens and background check