What are the responsibilities and job description for the TECHNICAL SUPPORT SPECIALIST position at Essex County College?
Position Details
Classification Information
Unit
Job Status
FLSA
Position Information
Position Title
TECHNICAL SUPPORT SPECIALIST
Reports To
Faculty Discipline
N/A - Not Applicable
Faculty is eligible for Tenure Track?
Funding Source
Functions and Responsibilities
Job Summary
Under the direction of the Director of Information Technology or designee, the Technical Support
Specialist supports the College's IT operations, infrastructure, ERP systems, software
applications, and network services; assists with system administration, user account management,
access control, technology deployments, system updates, cybersecurity initiatives, data backup
and recovery processes, and IT service requests; maintains technology inventory and
documentation; supports enterprise applications and operational technology projects; and helps
ensure the reliable, secure, and efficient operation of the College's technology environment and
daily IT operations.
This position offers a competitive starting salary of $38,000 - $50,000, along with a comprehensive college benefits package.
Benefits include:
Be part of a collaborative and mission-driven college community.
Supervisory Role
The Technical Support Specialist will receive oral and written instructions from the Director of
Information Technology or designee. The Tech Specialist may supervise support Staff and student
workers.
Duties & Responsibilities
1. Support the daily operation, maintenance, and reliability of the College's technology
infrastructure, enterprise systems, and business applications.
2. Install, configure, maintain, troubleshoot, repair, and upgrade computer hardware,
software, operating systems, and related technology resources.
3. Provide technical support and assistance to faculty, staff, and students regarding
technology services, equipment, and applications.
4. Monitor system performance, availability, and operational processes to ensure efficient
and reliable delivery of technology services.
5. Develop, maintain, and support automated processes, scripts, workflows, and scheduled
tasks to improve operational efficiency and service delivery.
6. Generate, maintain, and distribute routine, special, and ad hoc reports, data extracts, and
operational metrics to support departmental and institutional decision-making.
7. Maintain technology inventories, system logs, operational documentation, and technical
procedures.
8. Assist with the implementation, testing, maintenance, and support of enterprise
applications, technology projects, upgrades, and system enhancements.
9. Implement and support security controls, user access management, and data protection
practices to safeguard institutional information and technology resources.
10. Collaborate with College departments, vendors, and technology partners to support
operational needs, reporting requirements, and process improvement initiatives.
11. Maintain strict confidentiality of student, employee, financial, and institutional
information in accordance with college policies and applicable regulations.
12. Prepare routine special and ancillary reports as required.
13. Perform other related duties as required.
Physical Requirements
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential responsibilities and
functions of the job and are not meant to be all inclusive. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of
time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception
along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and
vocabulary.
• Reach with hands and arms and use hands and fingers to handle
objects and operate tools, including but not limited to, computers,
keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.
Additional Requirements
Minimum Qualifications
Experience (number of years), Knowledge and/or Abilities
1. Associate's degree.
2. Demonstrated experience in computer repair, troubleshooting, networking, and IT
operations support.
3. Excellent interpersonal and customer service skills with the ability to provide technical
assistance to users at all levels.
4. Must be proficient in oral and written communications.
5. Must be able to work in a multi-cultural environment
Education Requirements
Associate's Degree
Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
Preferred Qualifications
Experience (number of years), Knowledge and/or Abilities
1. Associate degree in Information Technology, Computer Science, Information Systems, or
a related field.
2. Demonstrated experience supporting enterprise applications, technology operations, data
management, reporting, and business process automation
3. Working knowledge of Microsoft 365, Active Directory, enterprise email systems, cloud
services, and networked computing environments.
4. Experience developing or maintaining reports, automated workflows, scripts, queries, or
technology-related operational processes.
5. Demonstrated ability to work independently, manage multiple priorities, and adapt to
changing technology and business requirements.
6. Self-motivated with strong customer service, communication, organizational, and
problem-solving skills.
Education Requirements
Associate's Degree
Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
Classification Information
Unit
Job Status
FLSA
Position Information
Position Title
TECHNICAL SUPPORT SPECIALIST
Reports To
Faculty Discipline
N/A - Not Applicable
Faculty is eligible for Tenure Track?
Funding Source
Functions and Responsibilities
Job Summary
Under the direction of the Director of Information Technology or designee, the Technical Support
Specialist supports the College's IT operations, infrastructure, ERP systems, software
applications, and network services; assists with system administration, user account management,
access control, technology deployments, system updates, cybersecurity initiatives, data backup
and recovery processes, and IT service requests; maintains technology inventory and
documentation; supports enterprise applications and operational technology projects; and helps
ensure the reliable, secure, and efficient operation of the College's technology environment and
daily IT operations.
This position offers a competitive starting salary of $38,000 - $50,000, along with a comprehensive college benefits package.
Benefits include:
- Health, dental, and vision coverage
- Paid vacation, sick leave, and holidays
- Pension and retirement plans
- Tuition waiver programs
- Opportunities for professional growth
Be part of a collaborative and mission-driven college community.
Supervisory Role
The Technical Support Specialist will receive oral and written instructions from the Director of
Information Technology or designee. The Tech Specialist may supervise support Staff and student
workers.
Duties & Responsibilities
1. Support the daily operation, maintenance, and reliability of the College's technology
infrastructure, enterprise systems, and business applications.
2. Install, configure, maintain, troubleshoot, repair, and upgrade computer hardware,
software, operating systems, and related technology resources.
3. Provide technical support and assistance to faculty, staff, and students regarding
technology services, equipment, and applications.
4. Monitor system performance, availability, and operational processes to ensure efficient
and reliable delivery of technology services.
5. Develop, maintain, and support automated processes, scripts, workflows, and scheduled
tasks to improve operational efficiency and service delivery.
6. Generate, maintain, and distribute routine, special, and ad hoc reports, data extracts, and
operational metrics to support departmental and institutional decision-making.
7. Maintain technology inventories, system logs, operational documentation, and technical
procedures.
8. Assist with the implementation, testing, maintenance, and support of enterprise
applications, technology projects, upgrades, and system enhancements.
9. Implement and support security controls, user access management, and data protection
practices to safeguard institutional information and technology resources.
10. Collaborate with College departments, vendors, and technology partners to support
operational needs, reporting requirements, and process improvement initiatives.
11. Maintain strict confidentiality of student, employee, financial, and institutional
information in accordance with college policies and applicable regulations.
12. Prepare routine special and ancillary reports as required.
13. Perform other related duties as required.
Physical Requirements
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential responsibilities and
functions of the job and are not meant to be all inclusive. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of
time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception
along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and
vocabulary.
• Reach with hands and arms and use hands and fingers to handle
objects and operate tools, including but not limited to, computers,
keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.
Additional Requirements
Minimum Qualifications
Experience (number of years), Knowledge and/or Abilities
1. Associate's degree.
2. Demonstrated experience in computer repair, troubleshooting, networking, and IT
operations support.
3. Excellent interpersonal and customer service skills with the ability to provide technical
assistance to users at all levels.
4. Must be proficient in oral and written communications.
5. Must be able to work in a multi-cultural environment
Education Requirements
Associate's Degree
Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
Preferred Qualifications
Experience (number of years), Knowledge and/or Abilities
1. Associate degree in Information Technology, Computer Science, Information Systems, or
a related field.
2. Demonstrated experience supporting enterprise applications, technology operations, data
management, reporting, and business process automation
3. Working knowledge of Microsoft 365, Active Directory, enterprise email systems, cloud
services, and networked computing environments.
4. Experience developing or maintaining reports, automated workflows, scripts, queries, or
technology-related operational processes.
5. Demonstrated ability to work independently, manage multiple priorities, and adapt to
changing technology and business requirements.
6. Self-motivated with strong customer service, communication, organizational, and
problem-solving skills.
Education Requirements
Associate's Degree
Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
Salary : $38,000 - $50,000