Receptionist/Social Media Manager

Job Title: Client Care Specialist

What sets us apart:
Essential Paws is a family-owned and operated, professionally certified pet resort that has been dedicated to providing exceptional care since we opened in 2017. Our mission is to create a nurturing environment that meets the physical, mental, and emotional needs of every guest. We pride ourselves on delivering personalized attention and exceptional hospitality to each client.

Nestled by the waterfront, our award-winning facility offers top-notch grooming, daycare, and boarding services, all backed by a commitment to ongoing education in the pet care industry. At Essential Paws, your furry family members are treated like our own, ensuring they have a safe and enjoyable stay.

Job Availability:

• Full-Time, WEEKENDS ARE REQUIRED
• W-2 position
• Seeking long term, career dedicated

Position Overview:
The Client Care Specialist is the first point of contact for clients and plays a key role in creating a welcoming and professional experience. This role involves answering inquiries, managing reservations, checking clients in and out, heading marketing campaigns, and maintaining the dog resort’s online presence through engaging social media content.

Key Responsibilities

1. Customer Interaction

• Answer phone calls, emails, and messages promptly and professionally.
• Provide detailed information about services, pricing, policies, and availability.
• Greet clients warmly during check-ins and check-outs, ensuring a smooth process.
• Address client concerns, resolve issues, and escalate unresolved matters to management.
• Build and maintain strong client relationships to encourage repeat business and referrals.

2. Administrative Duties

• Schedule appointments for daycare, boarding, grooming, or other services using reservation software.
• Maintain accurate client records, including pet profiles, vaccination records, and special instructions.
• Process payments, issue receipts, and manage basic invoicing tasks.
• Keep track of bookings to ensure capacity limits are not exceeded.

3. Marketing

• Create, schedule, and post engaging content on platforms like Instagram, Facebook, or TikTok.
• Highlight day-to-day activities, special promotions, and success stories to attract and retain clients.
• Respond to comments and messages on social media to engage the online community.
• Collaborate with management to develop marketing campaigns and strategies.
• Monitor social media analytics to evaluate engagement and adjust strategies accordingly.

4. Facility Coordination

• Communicate with grooming, daycare and boarding staff to ensure clients' specific requests are met.
• Notify the team about any special needs or behavior concerns noted by clients.
• Aid with the presentation of reception areas, ensuring they are clean and inviting.

Qualifications

Education: High school diploma or equivalent (preferred).

Experience:

• Earlier customer service or front desk experience (preferred in a pet-care setting).
• Familiarity with social media marketing tools and platforms.

Skills:

• Strong communication and interpersonal skills.
• Attention to detail and the ability to multitask.
• Basic proficiency with scheduling software and payment systems.
• Creativity and understanding of social media trends.

Physical Requirements

• Comfortable working in an environment with pets of various sizes and temperaments.
• Ability to occasionally lift supplies or equipment up to 50 lbs.

Competitive Compensation and Benefits Package

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Ability to Relocate:

• Fort Pierce, FL 34949: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16