Retail HR Manager

Overview

For over 25 years, Essense of Australia has led the way in bridal fashion as a dynamic, international bridal wholesaler and retailer with key offices in Lenexa, Kansas (U.S.), Perth, Australia, and Zug, Switzerland. Our reach extends across the globe, also operating in the United Kingdom, Europe, Canada, New Zealand, and beyond. With nearly 1,000 stores carrying our exquisite designs, we are one of the most trusted and innovative brands in bridal fashion today. At Essense, every gown we create is crafted with passion, and every partnership we forge is built on trust. We are more than just a global bridal brand—we are an experience, woven into wedding celebrations around the world.

Building on decades of success in wholesale, Essense of Australia expanded its expertise in 2019 with the launch of True Society, a global bridal collective. Today, True Society is one of the fastest-growing names in bridal retail, with a worldwide network of stores offering brides the ultimate wedding dress shopping experience. With locations across the U.S., Australia and Europe, we help brides celebrate their personal style and discover the dress of their dreams.

Responsibilities

The Opportunity: Make an Impact

You don’t just understand sales and retail – you live it! We’re looking for a dynami c Retail HR Manager ( this role is titled Director of Human Resources – Global Sales internally ) to help shape the future of our retail and wholesale sales organizations across the U.S., Europe and Australia. You’ll have a front-row seat to all the action, serving as an integral team member alongside our regional HR leaders and global sales and retail leaders to spot exceptional talent, develop high-performing teams and foster a culture where results thrive. If you know what it takes to win in sales – and how to build teams that deliver – this is the job for you.

What You Will Do

• Function as a dedicated senior-level HR business partner for global sales, partnering with senior retail and wholesale leaders to drive talent strategies and performance.
• Lead global retail workforce planning, working closely with regional HR leaders in areas of talent acquisition and succession planning initiatives, ensuring alignment of processes and procedures across all global locations.
• Personally manage critical sales hiring efforts for key markets and leadership roles.
• Design and implement onboarding, training, and performance management frameworks that hold teams accountable to KPIs and business results.
• In partnership with regional HR teams, ensure consistent HR practices and compliance with both internal processes and employment laws across all global locations.
• Collaborate closely with global HR stakeholders to align policies, systems, and tools for a unified employee experience.
• Advise on compensation and incentive strategies to align with KPI’s and drive performance, tailored to sales functions across retail and wholesale.
• Support systems alignment (HRIS, scheduling, appointment management) and participate in vendor evaluations to represent the needs of the global retail organization.
  
  

Qualifications

Who You Are:

• A confident and collaborative HR leader with 10 years of progressive experience in retail or other types of sales-driven environments.
• A strategic thinker who is also hands-on—comfortable leading initiatives and personally recruiting key sales talent.
• Highly knowledgeable in global HR practices, with experience developing procedures and policies and ensuring process consistency and compliance across multiple countries and regions.
• Experienced in driving consistency and scalability in HR processes across geographically dispersed teams.
• Strong in performance management, coaching, and organizational development.
• Adept at aligning people strategies with sales goals, team culture, and customer experience.
• Customer service driven with professional presence and demeanor. Ability to interface effectively with employees at all levels of the organization.
• Demonstrated business acumen and professional maturity. Ability to represent the Company to candidates, vendors, and other outside entities consistent with brand image and standards.
• Strong interpersonal and communication skills, including exceptional written and verbal communication and negotiation skills.
• Proven ability to consult on talent planning and organizational design strategies.
• Advanced Microsoft Office skills and familiarity with HRIS systems.
• SHRM-SCP, SPHR, or similar certification a plus.
• Bachelor’s degree in Human Resources, Business, or related field required.
  
  

What We Offer

• A collaborative, people-first culture rooted in passion, creativity and global growth.
• The opportunity to shape the success of a premium bridal brand recognized around the world.
• Partnership with a world-class HR team, global exposure and a leadership role with meaningful impact.
• A dynamic and innovative work environment that encourages out-of-the-box thinking.
• Leadership development and continued training and education.
• Culture that recognizes and rewards excellence, innovation and loyalty.
• Inspirational and modern workplace that allows employees to thrive.
• Competitive salaries and a comprehensive benefits package with significant opportunity for exceptional team members to grow with us as we can continue to expand.
  
  

If you have the skills and drive to help us further our growth, please go to and follow the prompts to submit your resume and cover letter.