Accounts Receivable/Cash Application Specialist

Description: 

EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide. We leverage our unique service and technological capabilities to handle the complex logistical needs of large, multi-site companies through a national network of gas supply partners. Our customers include Fortune 1000 companies across various industries, such as food and beverage, healthcare, construction, manufacturing, etc. Examples include providing medical gas to large clinic chains, pet hospitals, CO2 for top restaurant chains such as Panda Express, and supplying bulk propane to railroad companies. Our industry produces, distributes, and sells atmospheric gases and other specialty products.

Purpose of the Position:

The Cash Application Specialist is responsible for accurately applying customer payments received through ACH, credit card, and lockbox deposits to ensure timely and accurate posting to customer accounts. This role also manages credit card transactions, monitors declined or expired cards and works closely with internal teams and customers to resolve payment issues. The ideal candidate is detail-oriented, highly organized, and possesses a strong sense of urgency, thriving in a fast-paced, high-volume environment.

Responsibilities:

• Accurately post customer payments received via ACH, credit cards, and lockbox to appropriate customer accounts in the ERP system.
• Research and resolve unidentified, short-paid, or misapplied payments promptly.
• Maintain accurate records of payment transactions and adjustments.
• Work closely with Accounts Receivable, Billing, and Customer Service teams to resolve payment discrepancies.
• Manage customer credit card accounts, ensuring timely processing of payments.
• Monitor and resolve issues related to declined or expired credit cards.
• Communicate via email or discussions with customers to obtain updated card details or resolve payment declines.
• Independently research, resolve, and manage payments and remittance discrepancies.
• Identify process improvements to enhance efficiency and accuracy.
• Assist with reports and cross-functional projects.
• Perform other duties as assigned.

Qualifications:

• Associate’s degree in Accounting, Finance, or related field preferred or equivalent experience.
• 2 years of experience in cash application, accounts receivable, or related accounting role.
• Working knowledge of ERP or accounting systems (Salesforce, Microsoft Navision, Business Central)
• Familiarity with ACH, lockbox, and credit card payment processes.

Key Competencies:

• A self-starter and “can-do” mentality
• Strong communication and collaboration skills
• Drive for continuous learning and improvement
• Strong critical thinking and problem-solving abilities
• A customer-centric approach with a sense of urgency
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to work on a team and collaborate across the organization
• Ability to multitask and manage time effectively to meet deadlines
• Supplier/Customer-first mindset with a focus on empathy and resolution
• Strong organizational skills, including ability to track and follow up on pending Issues
• Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow teammates at EspriGas

Travel:

• 0%

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job and may change at any time, with or without notice.

Total Rewards package:

Here are just some ways we support and invest in our fantastic team:

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
• Professional development, certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.
• A growth environment where creative thought drives limitless potential.