What are the responsibilities and job description for the Esports Arena Manager and Coach position at Esports Training Center?
Are you ready to have a fun and exciting job for a company where you can make a huge impact in the lives of children? Do you love working on a well-trained team? And do you like talking to people and helping them achieve their goals? If so, this job will be perfect for you!
We are an e-sports training facility in the area, and we are now accepting resumes for our coaching and manager position! This job will be filled very quickly, so read below to see if you are going to be a great fit! :)
GENERAL JOB DESCRIPTION
Our Manager is responsible for overseeing the delivery and quality of customer experiences within the arena, catering to both the internal and external customers. As a vital part of our customer service team, you will contribute to creating a fantastic gaming experience for both child and parent.
MAJOR DUTIES AND RESPONSIBILITES
· Hire, train and manage arena coach team in conjunction with owners.
· Open and set up arena for classes.
· Go over class curriculum with coaches before each session.
· Maximize the profit potential of the gaming arena by generating new leads, converting current leads, managing current customer base.
· Sales Work.
· Event coordinating and planning.
· Customer Relations.
· Social Media Posts.
· Administrative Duties.
· Email and Phone Communications.
MINOR DUTIES AND RESPONSIBILITIES
· Proactive customer engagement by providing exemplary customer service and ensure all customer needs are addressed.
· PC Hardware and digital software update and maintenance daily.
· In arena inventory and merchandise management.
· Manage event calendar and ensure all events run in the arena are successful and engaging.
· Manage subscription activations.
· Follow up on sales calls and leads.
Experience (Recommended):
o Customer service, retail or other customer centric experience.
o Sales experience welcome
o Interest in gaming and esports
o Experience in PC gaming, particularly Fortnite, Smash, Marvel Rivals, Apex, Overwatch, Minecraft, and Roblox
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Work Location: In person
Salary : $10 - $15