What are the responsibilities and job description for the Manager of Insurance & Revenue Cycle Management position at Espire Dental?
The Espire purpose is to provide confidence and joy one smile at a time. We deliver total care for our patients and team members through innovative, heartfelt, personalized service in an inspired environment.
Summary Of Position
The Manager of Insurance and Revenue Cycle Management (RCM) helps deliver the Espire mission to team members and patients by living joyfully, leading bravely, and creating greatness. The Manager leads and manages the centralized insurance and revenue cycle management team and support functions of the Practice Support Center (PSC).
As a reflection of Espire Dental’s growth, we are searching for a highly qualified Manager of Insurance and Revenue Cycle Management that is responsible for providing highly responsive support to our practice managers, executive team, and our patients.
This position is based within our Espire Practice Support Center (PSC) in the Denver Tech Center area in Denver, CO. This position does have flexibility in hybrid work models as business allows.
Primary Purpose And Responsibilities
The Manager will support and enhance the performance of an established, high-performing centralized insurance and patient billing team, ensuring timely and accurate insurance claim processing and strong revenue cycle outcomes. This role is responsible for maintaining operational excellence while continuing to identify opportunities to improve workflows, close process gaps, and drive efficiencies across claim and collections management.
The Manager will oversee accounts receivable performance, including follow-up processes, aging management, and third-party audit readiness. This individual will monitor claim processing workflows and ensure appropriate prioritization of aged claims, coordinating necessary documentation and aligning team resources to consistently meet or exceed operational goals.
In addition, the Manager will monitor claim quality and outcomes, reviewing denials to identify trends, implement corrective actions, and support appeals processes as needed. A strong understanding of dental insurance plans, procedural coding, plan limitations, exclusions, and applicable regulatory requirements is essential.
This role is responsible for leading, coaching, and developing a high-performing team, fostering a collaborative and accountable work environment. The Manager will support performance management through quality auditing, coaching, training, and ongoing development of team members.
The Manager will also serve as a key partner to Practice Managers, supporting escalated claim-related inquiries and ensuring timely resolution. This role will assist in coordinating external claim audits, including gathering and organizing required documentation.
You will be rewarded and recognized for your performance in a collaborative, high-performing team environment that encourages you to Live Joyfully, Lead Bravely, and Create Greatness, with clear expectations and support to help you succeed in your role.
Required Qualifications
Summary Of Position
The Manager of Insurance and Revenue Cycle Management (RCM) helps deliver the Espire mission to team members and patients by living joyfully, leading bravely, and creating greatness. The Manager leads and manages the centralized insurance and revenue cycle management team and support functions of the Practice Support Center (PSC).
As a reflection of Espire Dental’s growth, we are searching for a highly qualified Manager of Insurance and Revenue Cycle Management that is responsible for providing highly responsive support to our practice managers, executive team, and our patients.
This position is based within our Espire Practice Support Center (PSC) in the Denver Tech Center area in Denver, CO. This position does have flexibility in hybrid work models as business allows.
Primary Purpose And Responsibilities
The Manager will support and enhance the performance of an established, high-performing centralized insurance and patient billing team, ensuring timely and accurate insurance claim processing and strong revenue cycle outcomes. This role is responsible for maintaining operational excellence while continuing to identify opportunities to improve workflows, close process gaps, and drive efficiencies across claim and collections management.
The Manager will oversee accounts receivable performance, including follow-up processes, aging management, and third-party audit readiness. This individual will monitor claim processing workflows and ensure appropriate prioritization of aged claims, coordinating necessary documentation and aligning team resources to consistently meet or exceed operational goals.
In addition, the Manager will monitor claim quality and outcomes, reviewing denials to identify trends, implement corrective actions, and support appeals processes as needed. A strong understanding of dental insurance plans, procedural coding, plan limitations, exclusions, and applicable regulatory requirements is essential.
This role is responsible for leading, coaching, and developing a high-performing team, fostering a collaborative and accountable work environment. The Manager will support performance management through quality auditing, coaching, training, and ongoing development of team members.
The Manager will also serve as a key partner to Practice Managers, supporting escalated claim-related inquiries and ensuring timely resolution. This role will assist in coordinating external claim audits, including gathering and organizing required documentation.
You will be rewarded and recognized for your performance in a collaborative, high-performing team environment that encourages you to Live Joyfully, Lead Bravely, and Create Greatness, with clear expectations and support to help you succeed in your role.
Required Qualifications
- 5 years of experience in Revenue Cycle Management.
- Dental billing and insurance collections experience required.
- Patient dental PPO insurance knowledge.
- Advanced knowledge of healthcare revenue cycle functions.
- Dental Practice Management Systems (PMS) general knowledge
- Excellent communicator, both verbally and in writing.
- Strong computer and math skills required.
- Proficient in Microsoft Excel and Office Suite.
- Skilled in building and leading strong teams.
- Skilled in organization, time management and prioritization.
- Bachelor’s Degree or higher in Business Administration, Health Care Administration, Accounting or Finance.
- Preferred experience with Carestack
- Knowledge of A.I. (Artificial Intelligence) insurance services and virtual call support.
- Full time position
- Health insurance subsidized by the company
- Dental Benefits
- 401(k) Savings Plan
- Equity Incentive Plan
- Paid time off
- Leadership development
- Culture coaching
- Mentoring