What are the responsibilities and job description for the Patient Service Representative position at ESPERANZA HEALTH CENTERS?
Description
Patient Service Representative (Full-Time)
Location:Esperanza Marquette- 6550 S. Richmond Street
Hourly Rate: $19 – $23 /hr
Why You'll Love Working With Us
At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized.
We believe in supporting you—offering benefits that go beyond the basics:
- BCBS Medical PPO Plans
- Ameritas Dental & Eye Med Vision Coverage
- Tuition Reimbursement (up to $5,000/year)
- 10 Paid Holidays 16 Days of Paid Time Off
Your Role & Impact
As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by:
Welcoming Patients & Enhancing Care Flow
- Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start
- Assist with check-in/check-out, ensuring all required forms are accurately completed
- Provide clear, empathetic information about appointments, services, insurance, and health center policies
- Protect patient privacy in full compliance with HIPAA guidelines
Collaborative Support & Communication
- Join daily huddles as a key voice in ensuring smooth clinic operations
- Act as a communication hub between patients, clinical staff, and care teams
- Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care
Registration, Insurance Verification & Financial Support
- Register new and returning patients—updating demographics, verifying insurance, and documenting accurately
- Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
- Support patients in understanding and navigating affordable care options
Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.
Requirements
What We’re Looking For
- Strong interpersonal and customer service skills—you're a warm, welcoming communicator
- Reliable attention to detail and organizational precision
- Comfort working in a fast-paced, team-oriented clinical environment
- HIPAA familiarity and ability to handle confidential patient data with care
- Bilingual in English/Spanish- required
- Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting.
- High school diploma or equivalent required; associate degree in healthcare or related field preferred.
- Experience with AIDET customer service excellence framework, preferred
What You Get in Return
- A deeply mission-aligned workplace where your work matters—and you’re valued
- Opportunities to grow your career in a supportive, community-focused healthcare setting
- A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family
Ready to Join Our Team?
We’d love to hear from you. If you're the kind of person who radiates compassion, thrives in teamwork, and thrives in making a difference—start a conversation with us.
Make an Impact and Apply now to help join Esperanza in serving our community!