What are the responsibilities and job description for the Field Service Dispatch Technician - EWR Airport position at ESP Global Services?
Brief Description
About the Job:
As the Field Services Dispatcher Technician (Part-Time 0-20 hours), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.
What will you do?
About the Job:
As the Field Services Dispatcher Technician (Part-Time 0-20 hours), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.
What will you do?
- Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
- Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
- Troubleshoot and resolve all airline host and connectivity issues
- Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
- Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
- Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
- Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk