REGIONAL VICE PRESIDENT

Job Summary

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM delivers innovative FM solutions that promote safe, healthy, and sustainable environments. Serving clients across Life Sciences, Technology, Oil & Gas, and Manufacturing, ESFM self-performs 80% of all IFM services, ensuring consistent, high-quality workplace experiences.

Working as the Regional Vice President (RVP), you will lead & manage a team of senior leaders for your region while managing the relationship with the assigned client(s).

Key Responsibilities:

• Extensive travel required in this position
• Leads, manages, and inspires a team of operations leaders in assigned region
• Drives self and team towards building strong relationships with clients at all levels (local, district, state) and achievement of key performance indicators
• Serves on the nationwide leadership team, influencing and leading nationwide operations, and regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
• Owns key regional decisions with team input, weighing risks and rewards along with short- and long-term implications; strategically, thoughtfully, and persuasively communicates based on type of issue
• Sets tone for culture of organization in the region and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment
• Serves as representative/brand ambassador of the ESFM team to most senior clients in the region, and acts as escalation point
• Partners with Retention teams to drive strategy for growth, structuring deals, presenting new business, building relationships with prospective clients, and negotiating key contract terms
• Collaborates with key partners on regional and/or nationwide initiatives
• Champions development within the region; conducts performance evaluations, along with succession planning; has full understanding of all roles within operation
• Owns regional financial results/P&L, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Recognizes and anticipates marketplace trends; participates in strategic planning meetings

Required Qualifications:

Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in facilities management or other Support Services areas in lieu of degree

Preferred Qualifications:

• Strong background in senior leadership roles with experience in contract and budget management, customer service, people development, negotiations, etc.
• 6 years experience in facilities management leadership with a focus in hard services / technical with exposure to soft services as well
• Has a proven track record of growing a business and leading large cross-functional teams, along with excellent business and financial acumen
• Has ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
• Champions inclusion mindset, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite