Customer Service Rep

Muscle Foods USA, a Division of EURPAC SERVICE, INC., a nationwide wholesale distributor of sports nutrition and health products is currently looking for an Customer Service Representative to join our team in Dunmore, Pennsylvania.

As a nationwide wholesale distributor of sports nutrition and health products, we make it a priority to provide our customers with quality goods and services. We have strong relationships with thousands of loyal retail customers across the country and great rapport with top selling vendors worldwide. We help provide a personalized service that sets us apart from the rest. We offer a casual work environment and a culture that breeds success.

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Benefits

• Medical, dental and life insurance coverage after 60 days of employment
• 401(k) with an employer match after one year of service
• Employee Stock Ownership Plan after one year of service
• Paid holidays and generous paid time off
• Floating Holidays
• Day Shift positions
• Limited or no work on weekends
• At Cost Employee Purchase Program
• College Scholarship opportunities for employees’ dependents
• Career opportunities with a growing company
• And more!

Be part of this exciting team and join our company, growing since 1951!

Key results area:

• Handle Customer Service Issues politely, efficiently, and promptly.
• Handle all routine and non-routine Customer Service Complaints
• Confirm that all problem issues are in the process of being resolved and contact has been made with the requestor.

Responsibilities:

• Order Entry and Finalizing
• Return authorizations for defective or wrong shipments.
• Product issues: pricing, availability, upc codes, case packs
• Communication with VP’s manufacturers, exchange personnel, exchange buying offices, sales reps, via email, phone, or fax for resolution of any problems.
• Resolve any issues with orders once the order has been processed and forwarded.
• Document and retain any communication regarding a given issue.
• Answer all incoming calls to be handled or forwarded to representatives.
• Special projects and other tasks that may be assigned as needed.

Qualifications

• Must have good attendance.
• Must have a positive attitude and ability to work well with others.
• Must possess a sense of urgency and ability to prioritize.
• Must have the ability to function in a fast-paced environment.
• Must be able to multitask.
• Must have good organizational skills.
• Must have excellent communication skills and the ability to adjust to a given situation and/or personality.
• Must be a team player and willing to help with any task or in any area outside their normal work requirement.
• Must have good data entry skills.
• Must have knowledge or Windows and a comfortable zone in learning new systems as a tool to perform daily functions.

Working Relationships

• Customer service team
• VP’s
• Product managers
• Manufacturer representatives
Sales reps

EURPAC Service, Inc. maintains a drug-free workplace. All employees are required to successfully complete a pre-employment drug screening.

It is the policy and practice of EURPAC Service, Inc., to provide employment opportunities to all qualified persons on an equal basis. The Company will not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, sexual orientation, or other protected status in any of the terms or conditions of employment.

If you have difficulty using our online system due to a disability and need an accommodation, you may email us at hrapplication@eurpac.com , send a fax to 203-840-8978 or call us at 203-642-1024. In order to quickly respond to your request, please use the words “Accommodation Request” as the subject line of your email or as the title of your fax document.

To view the Employee Polygraph Protection Act, please click here: Polygraph Protection Act employee rights (dol.gov)