Eduhero Customer Support

Eduhero Customer Support

Department:

Digital Learning and Design

Job Goal:

The Eduhero Customer Support role provides technical, administrative, and customer service support to districts using the Eduhero online platform. This position supports customers with platform access, user accounts, course navigation, reporting, troubleshooting, onboarding, training, documentation, contracts, invoicing, purchasing, and other administrative processes. The role requires strong attention to detail, professionalism, technical aptitude, and the ability to manage multiple support and administrative tasks with minimal supervision.

Education:

• Bachelor’s degree in areas of education, technology, or graphic design preferred.
• High School Diploma required.

Qualifications & Experience

• Experience providing technical support, customer service, or platform-based user support preferred
• Experience analyzing and resolving problems
• Experience managing documentation, customer records, data entry, reports, or administrative workflows preferred
• Experience meeting deadlines and completing tasks under pressure

Major Responsibilities and Duties:

• Provide technical and customer support for Eduhero districts and users
• Assist customers with login issues, user access, course access, completion records, certificates, reports, and general platform navigation
• Manage Eduhero districts, users, and all documentation
• Maintain accurate customer records, support documentation, user data, reports, contracts, and invoicing information
• Ensure projects are delivered on time and within budget
• Collaborate with the web development team on added features, technical issues, testing, and best practices
• Responsible for contracts and invoicing, as needed
• Support onboarding, training, and customer communication for districts and users
• Identify common customer issues and recommend improvements to support processes, documentation, and training materials
• Assist with purchasing
• Provide sales support when needed
• Willingness to travel as needed
• Other duties as assigned

Supervisory Responsibilities: None

Equipment used:

• Computer
• Standard office equipment
• Online platforms, software systems, video conferencing tools, and related technology

Working Environment:

• Ability to multitask with frequent interruptions and minimal supervision
• Maintain emotional control under stress
• Prolonged and irregular work hours on occasion
• Occasional travel
• Occasional lifting