Field Service Agent

Job Title: Field Service Agent  

FLSA Status: Exempt 

Pay Grade: 105  

Work Days: 226  

Reports To: Director of Administrative Services or designee 

Primary Purpose 

To connect service and information with district leadership in areas of board and school operations, while establishing an effective communication link among school districts/charters, and ESC Region 11. The Field Service agent is responsible for working collaboratively to coach and support district superintendent/leadership and board executives.  

Qualifications 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Education/Certification 

• Bachelor's Degree, required 

• Masters Degree, required 

• Lone Star Governance Coach Certification, preferred 

Special Knowledge/Skills 

Team-oriented attitude and desire to work collaboratively with ESC staff, and campus/district/charter school personnel.  

Strong organizational, communication, public relations, and interpersonal skills.  

Excellent oral and written communication skills. 

• Ability to use personal computer and software to develop spreadsheets, perform data analysis, and word processing.  

• Ability to interpret policy, procedures, and data.  

• Ability to align programs to support high achievement for all students.  

• Ability to travel extensively and interface with multiple central office and campus personnel.  

• Experience in the development and management of organizational and/or departmental budgets.   

• Knowledge of technology and appropriate technological applications.  

• Extensive knowledge of the state/federal accountability systems, federal programs, special education, curriculum, instruction, and leadership as assigned position requires.  

• Knowledge of and familiarity with the Texas Education Code, Texas Administrative Code, board policy structure and development, and other state and federal statutes and regulations that impact Texas public schools. 

Experience 

• Three years of executive-level experience (principal, assistant principal, central office, ESC, or other related fields).  

• Demonstrated successful experience in training adult learners.  

• Specialized training or experience in federal programs, school finance, communications, campus/district planning, curriculum, instruction, district effectiveness and compliance, and accountability preferred.  

Essential Duties and Responsibilities 

*This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.  They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.   

**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds. 

Be conversant in the strengths, needs, and unique characteristics of each of the districts/charters assigned, and link with ESC 11 services appropriately. 

Actively participate in inter-departmental teams to help improve student performance in the region, improve the ESC's internal operations, and meet the established goals and objectives of the ESC.  

• Is responsive as the first point of contact to all stakeholders in the education community.  

• Technical assistance to LEA personnel in all components of educational programs and services related to specific assignments.  

• Research, develop, and coordinate educational programs, materials, and services related to specific assignments.  

• Serve as a line of communication and acquire information from appropriate sources to collaborate with LEAs to enhance student achievement.  

• Assist in identifying emerging needs in LEAs and establish a communication system for sharing information with ESC Region 11 staff.  

• Provide timely and accurate responses to questions from LEA personnel regarding options available for supporting the operations of the LEAs.  

• Provide accurate, up-to-date information to district personnel regarding developments, initiatives, and priorities at the ESC and state levels.  

• Assist and support district leadership in identifying district needs and providing information concerning ESC services and personnel that could assist in responding to those needs.  

• Aid LEA’s executive leadership in identifying resources, products, and services available from ESC Region 11, the Texas Education Agency, and other sources to support efforts to improve student achievement.  

• Analyze and communicate actions of the State Board of Education, State Legislature, and the Texas Education Agency to define specific implications for LEAs.  

• Serve as liaison interface to obtain information from the ESC and state level to clarify and/or address questions arising at the local level.  

• Facilitate/provide training sessions (i.e., School Board Member Training, district planning, finance template, and budgeting assistance, new superintendent’s academy, etc., as assigned).  

• Compile, maintain, and file all records and other required documents.  

• Systems-level thinker and capacity builder who can understand organizational needs and orient them toward improved student and organizational outcomes. 

• Ability to develop and implement individualized coaching plans with specific learning outcomes focused on strategic planning, performance management, and change management to support senior leaders. 

• Ability to strategically plan at an organizational level and support prioritization. 

Supervisory Duties 

None 

Equipment/Specialized Software Used 

Computers, projection devices, control panels in meeting rooms, printers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently. 

Working Conditions (Mental Demands/Physical Demands/Environmental Factors) 

Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress. 

Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Frequent region and state-wide travel. 

Environmental:  Open cubicles/workstations. 

Evaluation 

Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11.  Employment in this position is contingent upon performance, need, and funding. 

Benefits at ESC Region 11 

• $645 monthly contribution for Medical Insurance 

• Competitive Pay and Growth Opportunities 

• Retirement Account Matching Program 

• HSA, FSA, Dental, Vision, Life, Cancer Insurance Offered 

• 10 Local Sick Paid Days provided Annually (Per School Year) 

• 5 State Personal Paid Leave Days provided Annually (Per School Year) 

Salary : $645