What are the responsibilities and job description for the Appointment Setter position at ES Solar?
Company Description ES Solar is a premier solar and battery installer providing high-quality solutions for residential and commercial clients. The company operates as a complete in-house provider, managing system design, engineering, installation, and maintenance to ensure a seamless experience. Applicants will join a team of experienced professionals who guide customers through every step of their solar journey. ES Solar focuses on reliable, efficient, and sustainable energy options backed by licensed electrical expertise (CA LIC#1127444 C-10 ELECTRICAL). Team members contribute directly to helping communities adopt clean energy solutions.
Role Description This is a part-time, hybrid Appointment Setter role based in Layton, UT, with some work-from-home flexibility. The Appointment Setter will contact prospective and existing customers by phone, text, and email to introduce ES Solar’s services and schedule consultations with sales representatives. Day-to-day tasks include qualifying leads, confirming customer interest, updating appointment details in scheduling systems, and following up to reduce cancellations or no-shows. The role also involves answering basic customer inquiries, providing clear information about solar services, and collaborating with the sales and customer service teams to ensure a smooth handoff. Consistent, professional outreach and accurate recordkeeping are core responsibilities.
Qualifications
- Ability to effectively perform Setting Appointments and Appointment Scheduling using phone and digital tools.
- Experience with Lead Generation.
- Strong Communication and Customer Service skills to interact professionally, build rapport, and address basic questions or concerns.
- Comfort working in a hybrid environment in Layton, UT, with reliable internet access for remote work.
- Basic proficiency with CRM or scheduling software and common office applications.
- Demonstrated ability to follow scripts while adapting to customer needs and objections.
- Organized, detail-oriented, and able to manage multiple appointments and follow-ups efficiently.
- Prior experience in solar, home services, or sales support is preferred but not required.