Director, Technology Solution Implementation (Application Development)

Division Or Field Office

Service & Experience Technology Division

Department of Position: Billing & Payment Department

Work From

Corporate Office in Erie, Pa

Salary Range

$156,308.00 - $249,687.00 *

salary range is for this level and may vary based on actual level of role hired for

• This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
  
  

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
  
  

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Oversees the execution of an information systems solution delivery in accordance with business needs and conditions. Accountable for providing central expertise, support, and control for an organization’s technical programs/projects. Establishes and implements strategies that have short to midterm impact on business results. Validates adherence to methodologies, budgets, timing. Provides full staffing and management for the organization’s major technical programs. Oversees vendor activity for multiple vendors, may serve as primary relationship manager.

What You'll Do: Lead the IT Billing & Payments organization, setting strategy and ensuring delivery excellence; Oversee modernization efforts to transition to one unified ecosystem; Provide technical and architectural leadership for the Majesco Billing platform; Partner with business leaders to deliver new billing and payments capabilities aligned to enterprise priorities; Drive Agile, product-oriented delivery practices within an Enterprise Business Agility framework; Manage departmental budgets, vendor relationships, and team performance.

Preferred Experience & Skills

• Experience with Majesco Billing, including implementation and modernization
• Proven success leading large-scale platform transformations
• Strong insurance industry experience in billing and payments
• Experience leading application development and support teams
• Strong financial, vendor management, and stakeholder leadership skills
  
  

What Makes You Stand Out

• You combine leadership presence with technical credibility
• You have successfully led complex platform modernization initiatives
• You deliver innovation while maintaining operational excellence
• You thrive in transformational, enterprise environments
  
  

Duties and Responsibilities

• Designs, develops, modifies, and implements short-and long-term solutions to information technology (IT) needs. Defines functional strategy, ensuring alignment to overall division and corporate strategies. Drives change(s) necessary to achieve goals and objectives. Ensures responsible functions quality and service level standards are on par with division and corporate standards.
• Responsible for maintaining area budget detail and input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitors expenses throughout the year and revises expectations as needed.
• Keeps abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry.
• Manages relationship with information technology & business Leaders, and vendors at all levels.
• Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
  
  

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

Collaborates (Leader)

Cultivates Innovation (Leader)

Customer Focus (Leader)

Decision Quality (Leader)

Develops Talent (Leader)

Drives vision and purpose (Leader)

Ensures Accountability (Leader)

Instills Trust (Leader)

Nimble Learning (Leader)

Optimizes Work Processes (Leader)

Persuades (Leader)

Plans and Aligns (Leader)

Self-development (Leader)

Values Diversity (Leader)

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree, in computer or information science, business or equivalent and EIGHT years' experience in IT or equivalent or
• Associate degree in computer or information science, business or equivalent and TEN years' experience in IT or related discipline or
• High School diploma or equivalent and TWELVE years' experience in IT or related discipline.
  
  

Additional Experience

• In-depth knowledge of related IT disciplines required.
  
  

Designations and/or Licenses

• Completion of relevant designations or training preferred.
  
  

Physical Requirements

Ability to move over 50 lbs using lifting aide equipment; Rarely

Climbing/accessing heights; Rarely

Driving; Rarely

Lifting/Moving 0-20 lbs; Occasional (<20%)

Lifting/Moving 20-50 lbs; Occasional (<20%)

Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Pushing/Pulling/moving objects, equipment with wheels; Rarely