Customer Sales and Service Representative

We're looking for a motivated and customer-focused individual to join our team as a Customer Service & Sales Representative. This role combines service and sales, giving you the opportunity to help clients with their current policies while also identifying ways to better protect them.

You'll be the go-to person for client support while earning additional income through commission on new policies and cross-selling opportunities.

Salary Range: $45,000.00 - $85,000.00 per year

Annual Base Salary Commission Bonus Opportunities

• Strong communication and customer service skills
• MUST BE PROPERTY AND CASUALTY LICENSED IN TEXAS.
• Comfortable discussing products and making recommendations
• Self-motivated with a goal-oriented mindset
• Ability to multitask in a fast-paced environment
• Basic computer skills (CRM systems, Microsoft Office, etc.)

• Assist clients with policy changes, billing questions, and coverage reviews
• Handle inbound calls, emails, and walk-in clients in a professional and friendly manner
• Identify opportunities to cross-sell and up-sell (auto, home, life, and specialty lines)
• Generate new business through referrals, follow-ups, and inbound opportunities
• Review policies with clients to uncover coverage gaps and recommend solutions
• Process endorsements, payments, and documentation accurately
• Maintain strong client relationships to support retention and growth

At Eric Roth Farmers Insurance, we prioritize your peace of mind through tailored insurance solutions. Our professional team is dedicated to understanding your unique needs, offering comprehensive coverage that fits your lifestyle. With a commitment to integrity and community engagement, we foster a welcoming atmosphere where both clients and employees thrive.