Office Manager - Lampton Love

PLEASE NOTE: Pay ranges or amounts listed on third-party job sites are not provided by Ergon Inc. or affiliated companies and may not reflect actual compensation. Pay will be discussed during the interview process and is based on qualifications and experience.

Position Title: Office Manager

Reports to: Branch Manager

Lampton Love, Inc. is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 4 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.

Job Summary: Based in Philadelphia, MS, our Office Manager is responsible for overseeing daily administrative, customer service, and billing operations. This role ensures efficient office workflows, accurate financial and customer records, and high-quality customer service. The Office Manager will work extensively within Cargas Energy software to manage billing, accounts receivable, customer data, and reporting.

Key Responsibilities:

• Oversee daily office operations to ensure efficient workflow, confidentiality, and compliance with company policies and industry regulations
• Supervise and support office and customer service staff, coordinate scheduling, correspondence, and internal communications
• Maintain office policies, procedures, documentation, and regulatory records, including safety and DOT requirements
• Manage customer service operations, including account inquiries, payments, service requests, and timely issue resolution
• Maintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and payments
• Administer billing cycles, invoicing, payment processing, accounts receivable, collections, and customer credit balances using Cargas Energy
• Prepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end close
• Serve as the primary office subject-matter expert for Cargas Energy, including reporting, system updates, process improvements, and staff training
• Coordinate with external accountants, management, and other stakeholders as needed

Qualifications:

• High school diploma or equivalent
• 3 years of office management or administrative experience
• Experience in accounting, billing, accounts receivable, and basic bookkeeping
• Strong customer service, communication, organizational, and problem-solving skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Professional, friendly, and patient demeanor
• Supervisory or team leadership experience
• Experience with Cargas Energy or similar energy/propane software preferred
• Experience in the propane, fuel, or energy industry preferred

What We Offer:

• Competitive pay
• Medical, Dental, Vision & Life Insurance
• 401 (k) with company match
• Paid time off (PTO)
• Employee propane discount
• Stability, support, and room to grow

At Ergon Inc., we live by our core values:

• Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.
• Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.
• Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.
• Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.

Come join the team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO/AAP employer.

Job Role: Office Manager

Location: Philadelphia, MS

Employment offer contingent upon pre-employment drug test, background check, and MVR.