What are the responsibilities and job description for the Cook position at ERC Hospitality - Freddy's Frozen Custard and Steakburgers?
Position: Team Member
Reports to: Restaurant Operating Partner
Department: Operations
About our Company
Freddy’s is one of the fastest-growing restaurant brands in the U.S., growing from a single restaurant in Wichita, Kansas, in 2002 to more than 500 restaurants nationwide. We’re celebrated for our cooked-to-order steakburgers, crispy shoestring fries, and signature frozen custard treats—served with a smile and a commitment to delivering a dining experience that keeps our guests coming back again and again.
At Freddy’s, we live The Freddy’s Way—inspired by the values of our namesake, Freddy Simon. His principles of family, service, and pride continue to guide us today. More than just a restaurant, Freddy’s is a place where guests feel like family and team members take pride in creating moments of happiness.
Our culture is built on respect, teamwork, and passion, anchored by our three pillars: quality, genuine hospitality, and cleanliness. These values make Freddy’s not only a fun place to dine but also a great and rewarding place to work.
About the Position
The Team Member position is at the heart of every guest experience. More than just serving food, this role is about creating moments of happiness that keep guests coming back. Team Members work together to prepare our signature menu items with quality and accuracy, maintain a clean and welcoming restaurant, and ensure every guest is served with genuine hospitality. Team Members may be trained to specialize as a Coldline or Hotline Team Member, with opportunities to become cross-trained in both areas. No matter the role, all duties are carried out with teamwork and a shared commitment to delivering a great guest experience.
Essential Duties and Responsibilities
- Provide exceptional guest service through a positive attitude, order accuracy and hospitality.
- Preparing and serving exceptional steakburgers, custard, ect.
- Dependable in attendance, policy and procedure.
- Always upholding the three pillars of quality, cleanliness and hospitality.
- Preparing and maintaining workstations, equipment and food.
- Work together with your team for efficiency, supporting all coworkers with dignity and respect.
- Other duties as assigned within the scope of the position.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Must be 16 years or older.
- Must be able to lift up to 50 pounds.
- Ability to stand for long periods of time.
- Must have teamwork and communication skills.
- Must follow all food safety and sanitation expectations.
- Must be able to multi-task and stay organized.
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.