What are the responsibilities and job description for the Assistant Manager-Pell City position at ERC Hospitality - Freddy's Frozen Custard and Steakburgers?
About our Company
Freddy’s is one of the fastest-growing restaurant brands in the U.S., growing from a single restaurant in Wichita, Kansas, in 2002 to more than 500 restaurants nationwide. We’re celebrated for our cooked-to-order steakburgers, crispy shoestring fries, and signature frozen custard treats—served with a smile and a commitment to delivering a dining experience that keeps our guests coming back again and again.
At Freddy’s, we live The Freddy’s Way—inspired by the values of our namesake, Freddy Simon. His principles of family, service, and pride continue to guide us today. More than just a restaurant, Freddy’s is a place where guests feel like family and team members take pride in creating moments of happiness.
Our culture is built on respect, teamwork, and passion, anchored by our three pillars: quality, genuine hospitality, and cleanliness. These values make Freddy’s not only a fun place to dine but also a great and rewarding place to work.
About the Position
The Assistant Manager position oversees shift execution, coaches and develops the team, and ensures that every guest leaves happy. In addition to leading daily operations, this role is focused on learning and applying knowledge of maintaining profitable financials, driving sales growth, and supporting the Restaurant Operating Partner in achieving strategic vision and goals for the restaurant. With a balance of hands-on leadership and team development, Assistant Managers are responsible for guiding shift efficiency, monitoring food preparation and service, and upholding Freddy’s brand standards and culture while preparing to run their own restaurant as a future Restaurant Operating Partner.
Essential Duties and Responsibilities
- Supervise the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed.
- Provide exceptional guest service and set an example for team members through a positive attitude, order accuracy and hospitality.
- Preparing and serving exceptional steakburgers, custard, ect.
- Dependable in upholding attendance, policy and procedure with yourself and team members on shift. Always upholding the three pillars of quality, cleanliness and hospitality.
- Take initiative to provide great guest service by coaching and assisting team members.
- Ensure compliance with food safety, security, quality and cleanliness standards.
- Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
- Work together with your team on training, evaluating, counseling, discipling and motivating team members. Supporting all coworkers with dignity and respect.
- A leadership attitude and willingness to train others on all shifts.
- Assist with inventory, hiring and other administrative duties as needed.
- Support strategies to ensure operations progress, sales growth, and team member retention.
- Other duties as assigned within the scope of the position.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Must be 18 years or older.
- Must have at least 1 year of leadership experience.
- Ability to lead, motivate, and employe a team.
- Attention to detail and ability to problem-solve
- Must be able to lift up to 50 pounds.
- Ability to stand for long periods of time.
- Must have teamwork and communication skills.
- Ability to manage time effectively and prioritize tasks to meet deadlines.
- Must follow all food safety and sanitation expectations.
- Must be able to multi-task and stay organized.
- Must pass a background check and ERC required training.
- Must be able to pass and maintain ANSI Manager Certification
- Competitive Pay with Bonus Potential!
- Bi-Annual Reviews with pay increase potential!
- Company Paid Benefits!
- 401K with match opportunity!
- Free Meals and Employee Discount!
- Amazing Culture!
- Uniform Provided!
- Paid Training and Learning Opportunities!
- 1 Week of Sick Time Accrues Day 1!
- 2 Weeks’ Vacation Time Starts Accruing on Day 1!
- Potential Travel Opportunities!
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.