What are the responsibilities and job description for the Account Manager position at Eravant (Formerly SAGE Millimeter)?
Description
The Account Manager is responsible for managing and growing existing customer accounts, ensuring high customer satisfaction, repeat business, and long-term strategic relationships.
This Role Focuses On
Responsibilities
Account Ownership & Revenue Growth
The Account Manager is responsible for managing and growing existing customer accounts, ensuring high customer satisfaction, repeat business, and long-term strategic relationships.
This Role Focuses On
- Revenue retention
- Account expansion
- Customer interface and coordination
Responsibilities
Account Ownership & Revenue Growth
- Own a portfolio of assigned accounts (domestic and/or international)
- Drive repeat orders and upselling opportunities
- Identify new needs within existing customers
- Maintain detailed account plans
- Serve as primary point of contact for all commercial matters
- Build strong, long-term customer relationships
- Handle customer inquiries, issues, and escalations
- Conduct regular customer check-ins (calls, visits)
- Coordinate RFQs with engineering and applications teams
- Ensure timely and accurate quotation delivery
- Follow up on open quotes to drive conversion
- Track order status and communication proactively
- Work with: Engineering (technical clarification), Operations (delivery schedule), Purchasing (lead time issues)
- Resolve delivery, pricing, or quality issues
- Maintain rolling forecast for assigned accounts
- Track bookings, pipeline, and opportunity status
- Support company revenue planning
- Provide feedback on: Pricing competitiveness, Product performance, Market trends
- Support product and marketing teams
- Bachelor’s degree in Engineering or Business is required, Electrical Engineering is preferred
- 3–8 years in account management or technical sales is required
- Experience in electronics, RF/microwave, or related industry is required
- Strong communication and customer-facing skills
- Ability to manage multiple accounts and priorities
- Basic technical understanding of RF products
- CRM proficiency (NetSuite, Salesforce, Zendesk, etc.)
- Detail-oriented with strong follow-up discipline