Housekeeping Manager

Position Summary

ERA Team VP Vacation Rentals is seeking an organized, hands-on Housekeeping Manager to oversee the cleanliness and presentation of our portfolio of short-term rental properties throughout Chautauqua Institution, the Chautauqua Lake region, and Ellicottville.

This is a leadership position responsible for coordinating housekeeping operations, managing staff, maintaining quality standards, and ensuring every property is guest-ready. The ideal candidate is a strong communicator who thrives in a fast-paced environment, pays exceptional attention to detail, and enjoys leading a team.

Primary Responsibilities

• Recruit, interview, hire, train, and onboard housekeeping staff
• Schedule and coordinate housekeeping assignments based on guest arrivals and departures
• Supervise daily housekeeping operations across all managed properties
• Conduct performance reviews and provide coaching to maintain high standards
• Manage disciplinary actions and employee terminations when necessary
• Foster a positive, accountable team culture

Quality Control

• Perform routine inspections of completed cleanings
• Ensure all properties consistently meet company cleanliness standards
• Conduct seasonal deep-clean inspections
• Develop and maintain standardized cleaning procedures
• Address guest cleanliness concerns promptly and professionally
• Coordinate re-cleans or corrective actions when necessary

Inventory & Supply Management

• Maintain inventory of linens, towels, toiletries, cleaning products, and supplies
• Perform routine inventory counts
• Order supplies and coordinate deliveries
• Track damaged or missing inventory
• Ensure each property is properly stocked for every guest arrival

Scheduling & Operations

• Manage the daily housekeeping schedule
• Coordinate with reservation staff regarding arrivals, departures, and special requests
• Adjust schedules based on occupancy and last-minute reservation changes
• Ensure timely completion of turnovers during peak seasons
• Coordinate with maintenance staff regarding issues discovered during cleanings

Communication

• Serve as the primary point of contact for housekeeping staff
• Communicate with management regarding staffing needs and operational challenges
• Document property issues requiring maintenance or owner attention
• Respond to guest cleanliness complaints with urgency and professionalism

Qualifications

• Previous housekeeping leadership or hospitality management experience preferred
• Strong organizational and time management skills
• Excellent communication and leadership abilities
• Ability to manage multiple priorities simultaneously
• Comfortable using scheduling software and mobile technology
• Valid driver's license and reliable transportation
• Willingness to work weekends, holidays, and flexible hours during peak seasons
• Ability to lift up to 50 pounds and remain active throughout the workday

Preferred Experience

• Short-term vacation rental management
• Hotel housekeeping supervision
• Hospitality operations
• Staff scheduling and workforce management
• Inventory management
• Quality assurance inspections

What We're Looking For

• High attention to detail
• Strong problem-solving skills
• Positive leadership style
• Dependable and accountable
• Customer-service mindset
• Ability to thrive in a fast-paced, changing environment

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $22