What are the responsibilities and job description for the Outreach and Admissions Counselor/ CTS -Location Contra Costa County position at Equus Workforce Solutions?
Company Description
About the Role
We are looking for a community‑minded professional who enjoys meeting new people, building relationships, and helping young adults take meaningful steps toward their future. This role blends field outreach, eligibility guidance, case follow-up, and structured performance expectations.
You will represent our program throughout your assigned county - at schools, events, community centers, local businesses, youth organizations, and anywhere young adults gather. You’ll also guide prospective students through the early stages of enrollment, ensuring they understand program requirements and complete all needed steps accurately and on time.
This is a hybrid position: time in the field, time online, and time working remotely.
Your work directly contributes to monthly enrollment and arrival outcomes.
Job Description
Minimum Qualifications
Additional Information
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
About the Role
We are looking for a community‑minded professional who enjoys meeting new people, building relationships, and helping young adults take meaningful steps toward their future. This role blends field outreach, eligibility guidance, case follow-up, and structured performance expectations.
You will represent our program throughout your assigned county - at schools, events, community centers, local businesses, youth organizations, and anywhere young adults gather. You’ll also guide prospective students through the early stages of enrollment, ensuring they understand program requirements and complete all needed steps accurately and on time.
This is a hybrid position: time in the field, time online, and time working remotely.
Your work directly contributes to monthly enrollment and arrival outcomes.
Job Description
- What You’ll Do
- Build and maintain ongoing partnerships with schools, youth programs, community centers, social service agencies, local businesses, etc.
- Participate in, and often lead, outreach events, presentations, info sessions, tabling, festivals, and community fairs.
- Maintain a consistent monthly outreach schedule and meet required activity levels.
- Promote opportunities to underserved and underrepresented groups in your area.
- Lead Generation & Eligibility Preparation
- Introduce the program to young adults and help them determine if they meet basic eligibility criteria (age, income background, education status, etc.).
- Maintain strict confidentiality and privacy when collecting personal information.
- Accurately enter new leads into tracking systems and ensure they are complete, valid, and documented.
- Follow up quickly with every lead to maintain momentum.
- Application Conversion, Follow-Up & Documentation
- Guide prospective applicants step-by-step until they are ready to begin their application.
- Maintain consistent contact with your pipeline through calls, texts, emails, and face‑to‑face meetings.
- Keep thorough and timely notes in all required online systems.
- Ensure applicants understand expectations, deadlines, and next steps.
- Support the team in achieving high conversion from leads → applicants → arrivals.
- Accountability, Technology & Performance Standards
- Meeting monthly activity minimums (events, partnerships, lead interactions)
- Maintaining accurate and timely data in digital systems
- Following eligibility and documentation guidelines
- Supporting monthly enrollment and arrival outcomes
- Maintaining professional communication with partners, applicants, and families
- Your success is measured by both your outreach activity and the quality of your follow‑through.
- Other duties as assigned
Minimum Qualifications
- Minimum of a 2‑year degree required (Bachelor’s preferred)
- Experience in community outreach, youth engagement, sales, customer service, recruiting, or similar fields.
- Strong comfort with online systems, digital communication, and data entry.
- Ability to work independently with strong follow‑through and time management.
- Valid driver’s license and ability to travel daily within your assigned county.
- Ability to maintain confidentiality, accuracy, and professionalism at all times.
- Current valid Driver's License
Additional Information
- ($70,000-73,000) annual salary
- Monthly incentive/bonus opportunities based on individual and team performance
- Mileage reimbursement
- Hybrid schedule — field, remote, and some office-based work
- Full benefits package
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Salary : $70,000 - $73,000