Senior Digital Solutions Analyst

JOB OVERVIEW

The Senior Digital Solutions Analyst is responsible for continuous exploration, analysis, and deployment of digital solutions that enable strategic themes and objectives. This individual will have direct responsibility for driving solutions, owning requirements, solution design, and quality assurance in alignment with business areas. Working closely with Product Managers, stakeholders from Marketing, Sales, Product, Operations, Investments, Finance, Compliance, and Legal and in coordination with the Solutions Engineering team to drive new digital solutions, fulfilling corporate goals.

RESPONSIBILITIES & DUTIES

• Functions as a senior liaison that collaborates with a wide variety of areas to understand business objectives that translate into digital solutions.
• Leads the thorough analyzes and develops requirements and solution designs including digital experiences for all users (internal and external).
• Spends a significant amount of time collaborating between business areas and IT to ensure deep understanding of problems being solves, value being delivered, and commitment to adoption of solution delivery.
• Works closely in a hands-on manner and in an agile framework with the development teams, including addressing daily prioritization needs, providing real-time feedback, refining, and preparing the backlog, creating functional user stories, acceptance criteria, and release planning, and answering ongoing questions. Makes critical decisions regarding functionality and priority for the team with a focus on delivering value.
• Completes testing of solutions including the development of test cases, testing tracking, and management of secondary testing by business owners.
• Provides technical expertise and training to other departments in support of new and existing solutions.
• Develops and maintains reports that measure the quality and performance of solutions.
• Oversees external third party interactions that may be involved in the design, development, or support for digital solutions.
• Assists with financial analysis and budget management.
• Presents to senior leadership and executive committee updates and reviews of solutions.
• Supports support for production solutions after triage by IT Operations.
• Performs other duties as assigned

QUALIFICATIONS

• Associate degree in Business, IT, or related field preferred; Bachelor’s degree a plus
• 5 years in the business analyst or product field or equivalent, college internships may qualify
• Banking and financial services experience a plus

PROFESSIONAL CERTIFICATIONS

• None Required

TECHNICAL SKILLS

• Ability to compile data and synthesize it into actionable information
• Proficient with Microsoft Office applications
• Advanced experience with testing including test case development and execution
• Technical documentation experience a plus

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Manages Complexity
• Drives Vision and Purpose
• Action Oriented
• Situational Adaptability

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.