What are the responsibilities and job description for the Service Manager - Longacre position at Equity Residential?
If you're looking to take the next step in your maintenance career - leading a team, solving complex problems, and making sure everything runs seamlessly for our residents in New York - then our Maintenance Manager role is the perfect fit.
At Equity Residential, we create thriving communities where residents feel at home. As our Maintenance Manager, you'll be the senior maintenance leader on site, guiding a high-performing team while keeping the community in exceptional condition. You'll combine hands-on technical work with leadership, planning, and a constant focus on delivering an outstanding resident experience, all while championing Inclusion, Sustainability and Total Wellbeing.
As a Maintenance Manager, you'll play a vital role in ensuring residents enjoy a well-maintained and welcoming home:
Leading, coaching and developing a team of maintenance professionals
Ensuring maintenance requests are completed promptly, professionally and to Equity Residential standards
Supporting and stepping in on hands-on maintenance when needed - electrical, plumbing, HVAC, appliances, painting, repairs and more
Overseeing preparation of market-ready apartments and maintaining common areas and grounds
Managing scheduled maintenance, inspections and preventative maintenance programmes
Handling emergency response, on-call duties and special maintenance projects
Partnering with the Community Manager on budgets, capital projects, planning and operational improvements
Ensuring compliance with all federal and state housing laws, safety requirements and company policies
In Return, You'll Be Getting
Competitive pay based on experience, plus overtime opportunities and performance incentives
The opportunity to share in our joint success through the Employee Share Purchase Plan (ESPP) at a 15% discount
$76,198 - $93,130/annual salary *The salary is the annualized amount of the hourly rate. Additionally, the position is eligible for overtime, and an annual performance bonus up to 10% of the annualized salary
But pay is only the start…
Wellbeing That Works For You
Physical: Medical, dental, and vision care
Social: Paid holidays, vacation time, paid sick leave, and new parent benefits
Financial: Competitive pay, 401(k) retirement savings, and rent discounts
Community: Paid hours to give back through service
Career: Opportunities to grow your career through skill-building classes, leadership classes and regular reviews for promotion.
Location: Experience the energy and buzz of New York and keep things running smoothly in the Big Apple
What You'll Need To Thrive
High School Diploma or equivalent
Strong hands-on maintenance experience across plumbing, electrical, appliances, HVAC, interior repairs and painting
Experience leading, coaching or supervising maintenance staff (or clear leadership potential)
Knowledge of federal and state apartment housing laws and safe working practices
Valid driver's licence, good driving record, auto insurance and reliable transportation
Confident use of smartphones and maintenance software, with strong written and verbal communication skills in English
Flexibility to work any assigned shift, including weekends, and availability for emergency on-call duties
Physical capability to lift up to 50 lbs, work at heights, kneel, crouch, shovel, and perform a wide range of physical tasks
Own smartphone for certain job duties, compliant with company security requirements
How We Deliver a Winning Performance
Lead with curiosity, challenge assumptions and share knowledge
Set the standard by modelling professionalism and positive communication
Take smart risks, collaborate openly and celebrate team success
Solve problems with a proactive mindset and do what's right - especially when it's hard
Stay adaptable, organised and accountable while supporting your team to deliver excellent results
Bonus Qualifications
Trade school certifications
EPA Section 608 Type I, II or Universal certification
Experience in residential or commercial property management, hospitality or retail
Familiarity with maintenance scheduling systems, logs or operational reporting tools
If you're driven by quality, enjoy leading from the front and want to make a meaningful impact every day, you'll thrive as part of our New York community team.
At Equity Residential, we create thriving communities where residents feel at home. As our Maintenance Manager, you'll be the senior maintenance leader on site, guiding a high-performing team while keeping the community in exceptional condition. You'll combine hands-on technical work with leadership, planning, and a constant focus on delivering an outstanding resident experience, all while championing Inclusion, Sustainability and Total Wellbeing.
As a Maintenance Manager, you'll play a vital role in ensuring residents enjoy a well-maintained and welcoming home:
Leading, coaching and developing a team of maintenance professionals
Ensuring maintenance requests are completed promptly, professionally and to Equity Residential standards
Supporting and stepping in on hands-on maintenance when needed - electrical, plumbing, HVAC, appliances, painting, repairs and more
Overseeing preparation of market-ready apartments and maintaining common areas and grounds
Managing scheduled maintenance, inspections and preventative maintenance programmes
Handling emergency response, on-call duties and special maintenance projects
Partnering with the Community Manager on budgets, capital projects, planning and operational improvements
Ensuring compliance with all federal and state housing laws, safety requirements and company policies
In Return, You'll Be Getting
Competitive pay based on experience, plus overtime opportunities and performance incentives
The opportunity to share in our joint success through the Employee Share Purchase Plan (ESPP) at a 15% discount
$76,198 - $93,130/annual salary *The salary is the annualized amount of the hourly rate. Additionally, the position is eligible for overtime, and an annual performance bonus up to 10% of the annualized salary
But pay is only the start…
Wellbeing That Works For You
Physical: Medical, dental, and vision care
Social: Paid holidays, vacation time, paid sick leave, and new parent benefits
Financial: Competitive pay, 401(k) retirement savings, and rent discounts
Community: Paid hours to give back through service
Career: Opportunities to grow your career through skill-building classes, leadership classes and regular reviews for promotion.
Location: Experience the energy and buzz of New York and keep things running smoothly in the Big Apple
What You'll Need To Thrive
High School Diploma or equivalent
Strong hands-on maintenance experience across plumbing, electrical, appliances, HVAC, interior repairs and painting
Experience leading, coaching or supervising maintenance staff (or clear leadership potential)
Knowledge of federal and state apartment housing laws and safe working practices
Valid driver's licence, good driving record, auto insurance and reliable transportation
Confident use of smartphones and maintenance software, with strong written and verbal communication skills in English
Flexibility to work any assigned shift, including weekends, and availability for emergency on-call duties
Physical capability to lift up to 50 lbs, work at heights, kneel, crouch, shovel, and perform a wide range of physical tasks
Own smartphone for certain job duties, compliant with company security requirements
How We Deliver a Winning Performance
Lead with curiosity, challenge assumptions and share knowledge
Set the standard by modelling professionalism and positive communication
Take smart risks, collaborate openly and celebrate team success
Solve problems with a proactive mindset and do what's right - especially when it's hard
Stay adaptable, organised and accountable while supporting your team to deliver excellent results
Bonus Qualifications
Trade school certifications
EPA Section 608 Type I, II or Universal certification
Experience in residential or commercial property management, hospitality or retail
Familiarity with maintenance scheduling systems, logs or operational reporting tools
If you're driven by quality, enjoy leading from the front and want to make a meaningful impact every day, you'll thrive as part of our New York community team.
Salary : $76,198 - $93,130