What are the responsibilities and job description for the Senior Loan Operations Support Coordinator position at Equity Bank?
Position: Sr Loan Operations Support Coordinator
Department: Loan Operations
Location: Wichita, KS (On-Site)
Job Type: Full-Time/Salary
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities And Expectations
Key Responsibilities
Loan Assistant Training & Development:
Required Skills & Education
Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Department: Loan Operations
Location: Wichita, KS (On-Site)
Job Type: Full-Time/Salary
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities And Expectations
Key Responsibilities
Loan Assistant Training & Development:
- Provide subject matter expertise for onboarding new loan assistants, covering file requirements, loan operations procedures, and exception management
- Partner with Loan Operations Support Manager on designing, maintaining, and continuously improving training materials, job aids, reference guides, and standard operating procedures for loan assistant roles
- Deliver one-on-one and group training sessions both in-person and remotely across multiple branch locations
- Proactively identify recurring knowledge gaps across the loan assistant team and develop targeted training solutions to address them
- Provide technical training to the Loan Operations team on various applications during onboarding and periodically based on system enhancements and/or process improvements
- Assist the Loan Operations Support Manager in drafting, updating, and maintaining departmental policies and procedures
- Ensure training content remains current and aligned with the latest policies, regulatory requirements, and system updates
- Communicate procedural changes clearly and promptly to the loan assistant team through structured training updates
- Partner with Loan Operations Support Manager on support for M&A activity through training newly onboarded loan assistants from acquired institutions on Equity Bank processes, systems, and standards
- Loan Operations Support Manager on assisting with data conversion processes, including pre- and post-conversion training and providing onsite support throughout the conversion period
- Participate in file reviews related to pending acquisitions as directed by the Loan Operations Support Manager
- Assist with special projects assigned to Loan Operations
- Travel to branch and remote locations as needed to deliver in-person training and provide hands-on support
Required Skills & Education
- Minimum 4 years of Commercial Lending experience in a Loan Assistant support role
- Strong working knowledge of commercial loan file requirements, loan servicing, and exception management processes
- Experience with commercial lending technology platforms and loan origination/servicing systems
- Excellent written, verbal, and interpersonal communication skills, with the ability to present complex information clearly to diverse audiences
- Strong organizational skills with the ability to manage multiple training initiatives simultaneously
- Proficiency in Microsoft Office Suite; experience developing training materials using Word, PowerPoint, or similar tools
- Ability to travel to branch locations as needed
Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.