What are the responsibilities and job description for the Field Service Engineer position at EquipNet?
EquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems.
This role includes remote and on-site client support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.Key Responsibilities
Seekonk, MA
This role includes remote and on-site client support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories.Key Responsibilities
- Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
- Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
- Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
- Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
- Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
- Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
- Maintain accurate service logs, compliance records, and documentation of all service activities.
- Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
- Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
- Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.
- Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.
- Ability to diagnose complex failures and implement effective solutions quickly.
- Familiarity with chromatography data systems (CDS) and mass spectrometry software.
- Excellent problem-solving, analytical, and communication skills.
- Strong organizational skills with a focus on compliance, accuracy, and documentation.
- Ability to work independently in client environments while maintaining a professional, service-oriented approach.
- Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
- 3 years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.
- Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
- Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
- Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
- Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.
- Valid driver’s license and ability to travel up to 25% overnight.
- Salary Range: $75,000 - $95,000 plus bonus/variable component.
- Comprehensive health and dental insurance
- 401(k) plan with year-end employer contribution
- Paid time off and holidays
- Professional development opportunities, including training and certifications
- Supportive, collaborative work environment with opportunities for advancement
Seekonk, MA
Salary : $75,000 - $95,000