What are the responsibilities and job description for the Project Coordinator II position at Equiliem?
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Responsible for contacting external customers within one working day and scheduling an appointment, if required, for the customer to meet with a Designer. This includes collecting design information while speaking to the customer.
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Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests. Provides customers with information on the tasks they must complete to be able to receive service on the date requested.
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Manage Design resources within a geographic area and match them to the workload by assigning each Designer to a primary and secondary geographic area.
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Monitor each Designer's calendar so that appointments can be made effectively and efficiently.
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Communicate regularly with Designers regarding assignments, schedules, and questions related to specific customer calls.
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Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer's requested service date or to handle a special request.
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Oversee the activities of the Design Coordinator Clerk and periodically perform DC office-related activities in their absence.
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Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
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Working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
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Review and update Maximo Backlogs for the Distribution Engineering Department. Identify deficiencies, analyze alternatives, and recommend solutions.
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Serve as a member of the Storm Response Team for restoration efforts. Provide support to the Damage Assessment and/or Logistics functions.
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Associate degree or equivalent work experience.
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Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
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Ability to work with multiple levels of the organizational structure.
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Strong verbal and written communication skills.
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Excellent organizational and analytical skills.
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Experience/training in scheduling resources or maintenance and construction practices.
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Experience with Microsoft Office Excel and database applications.
Desired:
Knowledge of Maximo, GDT, AMFM DFM, Storm Assist, PowerBI, CCS, and Distribution Line construction, maintenance, and materials.
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Start Time: 8:00 AM
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Hours: 8:00 AM - 5:00 PM
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