Solution Engineer - IDWatchdog Identity Theft

The ID Watchdog Solution Engineer (SE) is responsible for supporting the Account Executive and is the primary technical architect of the consultative sales process. You are not just a product expert; you are a translator who turns complex technical jargon into compelling business value. Your mission is to bridge the gap between our robust identity protection capabilities and the specific "Jobs-to-be-Done" for users, partners, and employers. You will own the technical relationship, designing user journeys that navigate constraints while always striving for a "yes" through creative solutioning.

What you'll do:

• Educate the identified prospects on ID Fraud/ID Watchdog solution capabilities using sales presentation materials and personalized product demonstrations.
• Assess identified client needs and recommend potential application of ID Fraud/ID Watchdog products, service configuration settings, workflow process, deployment methodology, and data import/ export processes to deliver product solutions that meet customer needs.
• Educate prospects on industry norms and best practices.
• Manage and maintain the integrity and relevance of demonstration environments, ensuring all product capabilities are showcased accurately.
• Assist with responses to RFIs / RFPs / Security Questionnaires.
• Research and present data showing potential customers the cost benefit of purchasing ID Fraud/ID Watchdog products and/ or services.
• Develop client-customized Statements of Work (SOW) for inclusion with client agreements.
• Develop detailed business requirements for customized features/functionality/integration requiring IT resources to be used in estimation and fulfillment.
• Assist with product training for internal employees, primarily the sales organization.
• Facilitate knowledge transfer of client’s expectations, needs, and application requirements to Product Implementation, Product Management & Product Development teams.
• Serve as a conduit between Sales, Product, Operations, Marketing, and other internal partners. Equip teams with voice of client and feature enhancement requests
• Ability to travel; approximately 25% travel.
• Attend industry conferences to represent Equifax and gain industry best practices.
  
  

What Experience You’ll Need:

• 7 years of relevant experience as a Solution Consultant and/or Sales Engineer, preferably within the Identity Fraud or Financial Wellness industry.
• Bachelor's Degree preferred
• Proven ability to communicate effectively with both C-suite executives and technical developers, making complex program specs easily understood.
• Ability to travel approximately 25% to engage with clients and attend industry conferences.
  
  

What Could Set You Apart:

• Use creative and adaptive approaches to eliminate sales obstacles and navigate technical hurdles.
• Deep familiarity with modern integration technologies, including RESTful APIs, Single Sign-On (SSO), and web-based embedding (Widgets/IFrames).
• Ability to connect technical features to high-level operational objectives, such as doubling broker channel win rates and achieving revenue run rates.
• Self-motivated with a proven track record in driving or assisting with software sales in ID Fraud industry
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Ability to refine and personalize the Workforce Solutions marketing/sales message to provide prospect with the best ID Fraud/ID Watchdog solution based on prospect’s needs.
• Ability to quickly learn and develop a deep understanding of the complex ID Fraud/ID Watchdog services and technical capabilities.
• Organized and analytical with ability to eliminate sales obstacles through creative and adaptive approaches.
  
  

Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $135,000 to $170,000. (Include if applicable) This position is also eligible for our incentive compensation program at approximately 20%. The application window is anticipated to close on May 25,2026. This date is a good faith estimate only and may be modified where necessary.