Resident Manager

Resident Manager - (Superintendent)

Brooklyn, NY | $100,000–$110,000/year | Full-Time (On-Site)

About the Company

EqualAccess is partnering with a New York–based, vertically integrated real estate organization seeking an experienced and dynamic Community Manager to oversee a newly developed multifamily property in Brooklyn. With over 100 years in business, the company develops, owns, and manages thoughtfully designed residential, retail, and mixed-use communities throughout New York City. Its diverse portfolio includes luxury rental residences, condominiums, retail spaces, destination hospitality concepts, and housing for low-, moderate-, and middle-income residents through strategic partnerships with public agencies and nonprofit organizations.

Role Summary

The Resident Manager is responsible for the day-to-day operations of a high-rise multifamily property, ensuring timely maintenance response, strong resident satisfaction, and compliance with NYC safety and regulatory standards. This role leads on-site maintenance staff, oversees preventative maintenance programs, monitors building systems, and serves as a key operational partner to Property Management and Facilities leadership. Overtime and schedule flexibility may be required based on operational needs.

Key Responsibilities

• Supervise and lead maintenance team response to resident service requests, ensuring timely and high-quality repairs
• Diagnose and repair HVAC (PTAC/Heat Pump), plumbing, electrical, appliance, and general carpentry systems
• Ensure vacant units are prepared and delivered move-in ready
• Monitor Building Management Systems (BMS) and respond to alerts; escalate critical issues as needed
• Establish and maintain preventative maintenance schedules and conduct regular inspections of building systems and common areas
• Ensure compliance with NYC Local Laws, safety regulations, and emergency response procedures
• Coordinate daily operations with Property Management, Facilities leadership, vendors, and residents
• Maintain inventory of tools and supplies and oversee vendor work as required

Qualifications

• 3–5 years of recent hands-on building operations or property management experience
• High School Diploma or GED required
• 2 years of supervisory experience preferred
• Strong working knowledge of building systems and NYC Local Codes/Laws
• Skilled in HVAC (PTAC/Heat Pump), plumbing, electrical, and general carpentry/construction
• Experience with BuildingLink, BMS systems (e.g., Automated Logic), LogCheck, Procore or similar platforms preferred
• FDNY Certificates of Fitness Required: S-12 (Sprinkler), S-13 (Standpipe), S-95 (Fire Alarm Systems)
• FDNY Certificates of Fitness Preferred / As Required: P-99 (Low PSI Burner Operator), F-01 (Fire Guard Impairment), G-60 (Hot Works), P-98 (Fuel-Oil Piping & Storage Systems)
• Ability to respond to emergencies and work flexible hours including nights, weekends, and holidays
• Strong communication, organizational, and customer service skills
• Reliable, punctual, and professional

Work Environment

High-rise residential environment requiring physical activity including lifting up to 50 lbs., climbing ladders, working in confined spaces, and working both indoors and outdoors around building mechanical systems.

Benefits

Union benefits package including medical, dental, retirement plan, paid time off, and training opportunities.

Location: Brooklyn, NY,

Why EqualAccess

EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every professional we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.