What are the responsibilities and job description for the Customer Service Rep - Tampa FL Area - Bilingual preferred position at eQ Brand?
Provides courteous and prompt service to all internal and external customers.
Research provider questions regarding status of reviews/authorizations
Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Understands when to escalate a call to a supervisor.
Enters all call data for tracking.
Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
Identifies opportunities and recommends methods to improve service and work processes.
Performs other services as required.
Salary.com Estimation for Customer Service Rep - Tampa FL Area - Bilingual preferred in Tampa, FL
$40,371 to $50,219
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Rep - Tampa FL Area - Bilingual preferred?
Sign up to receive alerts about other jobs on the Customer Service Rep - Tampa FL Area - Bilingual preferred career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Rep - Tampa FL Area - Bilingual preferred.
Click the checkbox next to the jobs that you are interested in.
Manages daily UR activities to main timeliness. Responsible for staffing and scheduling allocations. Monitors quality of work by all staff. Promotes profes...more
Provides courteous and prompt service to all internal and external customers. Research provider questions regarding status of reviews/authorizations Priori...more
Performs care coordination services for assigned recipients who are eligible for home health services (Home Health Visits, PPEC, Personal Care Services and...more
Review of all historical clinical documents related to behavioral health treatment. Complete face-to-face interviews/observations of your Interview family/...more
Not the job you're looking for? Here are some other Customer Service Rep - Tampa FL Area - Bilingual preferred jobs in the Tampa, FL area that may be a better fit.
We don't have any other Customer Service Rep - Tampa FL Area - Bilingual preferred jobs in the Tampa, FL area right now.
Provides courteous and prompt service to all internal and external customers. Research provider questions regarding status of reviews/authorizations Priori...more
Job Description. Job Description. Who are we. . At AnswerHero, we’ve been the trusted voice behind thousands of growing businesses since 2010. We’re not yo...more
Demo