Administration Receptionist

For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina.

Summary

Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel by performing the following duties

Primary Performance Objectives

• Retrieve messages from voice mail and forwards to appropriate personnel.
• Answer incoming telephone calls, determine purpose of calls, and forward calls to appropriate personnel or department.
• Take and deliver messages or transfers calls to voice mail where appropriate personnel are unavailable.
• Answer questions about organization and provides callers with address, directions, and other information.
• Welcome on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitor visitor access and issue passes when required.
• Update appointment calendars.
• Receive, sort, and route mail; maintain and route publications.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Take payments for services and products.
• Order, receive, and maintain office supplies.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents.
• Perform other clerical duties such as filing, photocopying, collating and providing support to the staff as requested.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small group situations to customers, clients, and other employees.

Reasoning Ability

Applies common sense understanding to carry out detailed, but uninvolved, written and/or oral instructions; Deals with problems involving a few concrete variables in standardized situations.

Personal Attributes and Skills:

• Excellent interpersonal skills
• Welcoming demeanor that is non-threatening to children
• Demonstrates the ability to learn and to practice teamwork; patient and compassionate
• Understands and respects the necessity for confidentiality
• Positive and calm presence in all situations
• Organized with an attention to detail
• Excellent communication skills in written and verbal form
• Three to six months related experience and/or training and high school diploma required; or equivalent combination of education and experience.
• Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church.
• Must be able to pass standard background checks, including drug screen, employment physical, SLED, DSS Central Registry, and Sex Offenders Registry.

What Epworth Children's Home offers full time employees:

• Rewarding Client Focused work environment
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Company paid life insurance
• Voluntary benefits such as STD, LTD, Group life
• 403(b) with company match
• Ample vacation and sick leave
• Mission/Volunteer leave
• Credit Union
• Employee Assistance Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Career opportunities throughout the state of SC!

The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.