What are the responsibilities and job description for the Revenue Enablement Manager position at Eptura?
Department: GTM Enablement
Employment Type: Full Time
Location: Atlanta
Description
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
Job Description
Eptura is seeking a Revenue Enablement Manager to join the Enablement team. In this role, you will drive the strategy and execution of CX-related enablement programs designed to equip CX professionals with skills, knowledge, and process expertise.
By working closely with CX leaders, Enablement Delivery, Marketing, Operations, Product, and Sales, you will drive cross-functional alignment and prioritization. You will support function-specific training, enablement programs, and initiatives designed to deliver relevant, valuable, and differentiating experiences that drive adoption, retention, and customer satisfaction. This includes continuously upskilling customer-facing teams to ensure they’re equipped to partner with our customers to achieve their asset and workplace goals.
In the spirit of continuous improvement, you will consistently measure the effectiveness of the implemented CX-enablement strategy. You are experienced working with CX customer-facing teams, including Customer Success, Customer Support, and Professional Services. A key component of success will be the ability to roll up your sleeves, wear many hats, and effectively prioritize key initiatives to provide solutions that improve CX enablement through efficiency and scale.
Responsibilities
Employment Type: Full Time
Location: Atlanta
Description
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
Job Description
Eptura is seeking a Revenue Enablement Manager to join the Enablement team. In this role, you will drive the strategy and execution of CX-related enablement programs designed to equip CX professionals with skills, knowledge, and process expertise.
By working closely with CX leaders, Enablement Delivery, Marketing, Operations, Product, and Sales, you will drive cross-functional alignment and prioritization. You will support function-specific training, enablement programs, and initiatives designed to deliver relevant, valuable, and differentiating experiences that drive adoption, retention, and customer satisfaction. This includes continuously upskilling customer-facing teams to ensure they’re equipped to partner with our customers to achieve their asset and workplace goals.
In the spirit of continuous improvement, you will consistently measure the effectiveness of the implemented CX-enablement strategy. You are experienced working with CX customer-facing teams, including Customer Success, Customer Support, and Professional Services. A key component of success will be the ability to roll up your sleeves, wear many hats, and effectively prioritize key initiatives to provide solutions that improve CX enablement through efficiency and scale.
Responsibilities
- Identify the knowledge and skills required for successful outcomes of all CX roles.
- Work with the CX and Enablement Delivery teams to establish role-based curriculums and programs that drive knowledge and skill development.
- Align and execute programs that build foundational role-based capability.
- Facilitate the delivery of the tools and programs that support the knowledge, skill development, and leader coaching.
- Enable CX teams on new product functionality, best practices, and usage of Eptura solutions to drive desired goals and outcomes.
- Build relationships with key business stakeholders to aid in identifying ongoing needs.
- Establish ongoing cross functional collaboration with the broader CX, enablement, Marketing, Operations, Product, Product Enablement, and Sales teams to drive internal alignment on the CX-enablement strategy and prioritization.
- Drive consistency and efficiency of the delivery of programs and tools across all CX teams.
- Analyze data insights, participation trends, and feedback to inform program development and closely monitor/track results of programs to ensure continuous improvement of enablement resources and programs.
- 6 years of customer-facing experience, including 3 years of experience in a CX role
- Domain knowledge of CX methodologies, processes, and training best practices
- Demonstrated ability to establish and manage project priorities and timelines to achieve results
- Experience building effective, scalable programs that support multi-product product portfolio
- Experience working in a high growth, fast-paced technology environment
- Strong facilitation and presentation skills
- Curiosity & desire to learn new skills and step into unknown challenges
- Excellent verbal and written communication skills
- Health, Dental, Vision & Pet Insurance
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company Paid
- Short Term Disability
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible PTO
- 401K with company match
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- Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.