What are the responsibilities and job description for the Client System Support position at EPS Corporation?
EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.
Qualifications
Security Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT system maintenance, troubleshooting, and repair
Knowledge of DoD/AFCENT standards and cybersecurity policies
Proficiency in Help Desk operations and IT asset management
Strong communication and documentation skills
Key Responsibilities
Qualifications
Security Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT system maintenance, troubleshooting, and repair
Knowledge of DoD/AFCENT standards and cybersecurity policies
Proficiency in Help Desk operations and IT asset management
Strong communication and documentation skills
Key Responsibilities
- Provide prioritized service restoration as per the Escalation Matrix.
- Instruct users on system operations and report unauthorized hardware/software changes.
- Manage Help Desk tickets, ensuring proper documentation of all actions.
- Support inspections, audits, and comply with Information Assurance standards.
- Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
- Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
- Maintain warehouse facilities and transport hardware as required.
- Develop and submit Client Systems Support Monthly Status Reports.