What are the responsibilities and job description for the Field Service Engineer position at Eppendorf?
Your Challenges
- Responsible for providing premium technical service to Eppendorf customers within the San Diego territory.
- Perform service efficiently and effectively on instruments and equipment as requested or initiated.
- Properly document and manage work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required.
- Deliver high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills.
- Establish and maintain a high degree of technical knowledge pertaining to service activities described.
- Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth where applicable
- Maintains inventory to keep in stock for technical service.
- Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and 2 years’ related experience and/or training.
- Valid driver’s license required and good driving record.
- Compensation: $80k-$85k base annually
- Attractive Bonus and Commission Plan
- Position is eligible for Overtime Pay and is paid at 1.5 times normal hourly rate
- Per diem pay
- Company vehicle for work and personal use, along with a gas card, and liability insurance
- Competitive total rewards package including health, financial, and education benefits
Salary : $80,000 - $85,000