What are the responsibilities and job description for the Customer Community Engagement Manager position at EPMA?
EPMA is supporting a Houston-based energy client hiring a Competitive Insights & Community Engagement Manager to lead engagement across exclusive customer loyalty and research communities.
Title: Customer Community Engagement Manager
Type: Long term contract
Location: Houston, TX - Need to be onsite - 5 days a week
Industry: Energy
W2 Employment only
What You'll Do
- Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities.
- Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews).
- Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues.
- Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns.
- Monitor community health and engagement metrics, providing regular updates to stakeholders.
- Monitor and assess competitive metrics as input to other processes.
What We're Looking For
- Mid-level experience in community management, digital marketing, or a related field.
- Proven ability to plan and execute a content and engagement calendar for an online community.
- Excellent project management and organizational skills, with experience coordinating across multiple teams.
- Strong written and verbal communication skills.
- Comfort with Microsoft Office (especially Excel and PowerPoint).
- Familiarity with project management tools like Asana is a plus.
- Experience with digital experience analytics platforms like Adobe Analytics and Content Square is a plus.