Information Technology Support Specialist

IT Support Specialist II

On-Site | Downtown Denver, CO

$30/hour | Long-Term Contract with Benefits

Schedule: Monday–Friday | Standard Business Hours

Overview

We’re seeking a reliable, people-first IT Support Specialist II to join a long-term, on-site IT support team in downtown Denver. This role is ideal for someone who enjoys being hands-on, supporting end users face-to-face, and serving as a trusted technology partner across the organization.

You’ll play a key role in helping users adopt technology, resolve issues efficiently, and stay productive — all while delivering a high level of customer service. This is a stable, long-term contract opportunity with benefits, offering consistency, growth, and real impact.

What You’ll Do

• Provide front-line support for end-user applications and services, including managing service desk calls and support tickets with professionalism and urgency
• Troubleshoot hardware, software, and basic network issues while maintaining an excellent customer experience
• Assist users with onboarding and adoption of new technologies through hands-on guidance and training
• Collaborate with internal IT teams to escalate and resolve complex technical issues
• Accurately document support requests, resolutions, and user interactions in ticketing systems
• Develop and maintain user guides, FAQs, and other self-help documentation
• Participate in team meetings and contribute ideas to improve service delivery and support processes

What We’re Looking For

• Associate degree in a computer-related field or equivalent hands-on experience providing enterprise technical support
• Strong foundational knowledge of Microsoft operating systems, hardware, common applications, and basic network troubleshooting
• Excellent communication skills with the ability to translate technical concepts for non-technical users
• Customer-focused mindset with patience, accountability, and a solutions-driven approach
• Ability to work independently while collaborating effectively within a team environment

Physical & Travel Requirements

• Ability to install IT equipment and cabling, including working under desks and furniture
• Capable of lifting and moving IT equipment up to 60 pounds (with team assistance when needed)
• Valid driver’s license and ability to operate a motor vehicle
• Occasional travel by car or airplane to support additional sites, including rare overnight stays

Work Environment

• Fully on-site role based in downtown Denver
• Standard Monday–Friday business hours
• Reliable transportation required for commuting and transporting minor tools or equipment as needed

Why This Role Stands Out

• $30/hour pay rate
• Long-term contract with benefits
• Stable schedule with consistent weekday hours
• Hands-on, visible role supporting real users in a collaborative IT environment
• Supported by Epic Placements, where we focus on quality roles, strong culture fits, and long-term career success

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.