What are the responsibilities and job description for the Desktop Support Specialist position at Epic Placements?
Desktop Support Technician – Contract to Hire
Aurora, CO | On-site
$28/hour | 4-Month Contract-to-Hire
Be the face of IT support in a mission-driven environment.
We’re partnering with one of Colorado’s most respected enterprise organizations to find a skilled Desktop Support Technician who thrives in a hands-on, in-person support role. This is a fantastic opportunity to work with outstanding leadership and make a real difference in the daily lives of users who rely on technology to do meaningful work.
In this role, you’ll be stationed on-site providing direct support to staff and teams — setting up workstations, troubleshooting hardware, resolving software issues, and supporting desktop infrastructure in person. While there will be some remote support elements, this position is primarily about being present, dependable, and highly responsive to those right around you.
What You’ll Do
- Provide hands-on support for desktops, laptops, printers, phones, and peripherals.
- Respond in person to staff needing immediate technical assistance.
- Troubleshoot hardware/software issues and escalate to engineers when needed.
- Install and configure new workstations and peripheral equipment.
- Support basic networking and connectivity at the desktop level.
- Document work thoroughly in the ticketing system and prioritize according to SLA.
- Assist with voice/data device support including phones and conference room technology.
- Rotate into on-call support once fully trained.
Technical Environment
- Windows 10, Microsoft Office & O365
- Active Directory administration
- SCCM / MECM deployment & management
- Dell & HP hardware (desktops/laptops)
- HP Network Printers & label printers
- PXE Boot imaging environments
- Citrix thin/thick/zero client support
- Mobile device troubleshooting (iOS/Android)
- SharePoint documentation
- Ticketing systems (e.g., ServiceNow)
Requirements
- Active Directory experience
- SCCM (MECM) experience
- PXE Boot imaging
- Strong hardware support background
- Must be COVID and Flu vaccinated
- Must pass a drug screen and background check
- Prior desktop support experience in an enterprise or healthcare environment preferred
- Strong communication and customer service skills — you’ll be face-to-face with users daily
Preferred Qualifications:
- Apple device support
- Basic networking knowledge
- Akkadian experience
Why This Role Stands Out
- Incredible team and leadership — you’ll feel supported every step of the way
- Work with purpose — this organization’s mission is meaningful and people-centered
- Stable, long-term potential — contract-to-hire opportunity
- Real impact — your support keeps the organization running smoothly
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $28