What are the responsibilities and job description for the Desktop Support Specialist position at Epic Placements?
Desktop Support Specialist – Contract to Hire
> Aurora, CO | On-site
> $28/hour | 5 Month Contract
Be the hands-on IT presence driving a critical technology upgrade.
We’re partnering with a highly respected Colorado-based organization to support a large-scale hardware refresh project. This is a boots-on-the-ground role for someone who enjoys structured project work, face-to-face user interaction, and the satisfaction of modernizing an organization’s technology environment.
You’ll play a key role in refreshing and deploying end-user hardware — preparing systems, coordinating swaps, supporting users during transitions, and ensuring a smooth, professional rollout across the organization.
This is a project-focused contract with a defined scope, clear timelines, and strong on-site collaboration.
What You’ll Do:
- Deploy and refresh desktops, laptops, monitors, docking stations, and peripherals
- Perform workstation swaps with minimal disruption to end users
- Image, configure, and validate new hardware prior to deployment
- Provide white-glove, in-person support during hardware transitions
- Troubleshoot hardware and basic software issues during rollout
- Support printers, phones, and conference room equipment as needed
- Document deployments, asset assignments, and issues in the ticketing system
- Coordinate closely with internal IT teams to stay aligned on rollout schedules
- Escalate complex issues to engineering teams when required
Technical Environment:
- Windows 10/11
- Microsoft Office & O365
- Active Directory
- SCCM
- Dell & HP desktops/laptops
- HP network and label printers
- PXE boot environments
- Azure and MS Exchange experience a plus
- Citrix thin/thick/zero clients
- Mobile device support (iOS / Android)
- SharePoint documentation
- Ticketing systems (ServiceNow or similar)
Requirements:
- Prior experience supporting or participating in hardware refresh or deployment projects
- Desktop support experience in an enterprise or healthcare environment preferred
- Strong customer service and communication skills — heavy user interaction
- Comfortable working on-site and moving between departments
- Must pass a background check and drug screen
- Flu vaccination required (exemptions permitted)
Why This Project Is a Great Fit:
- Clearly defined project scope and timeline
- Hands-on, impactful work — see results immediately
- Supportive IT leadership and strong internal coordination
- Ideal for technicians who enjoy deployment, rollout, and project-based work
- Opportunity to be part of a well-organized, mission-driven organization
If you enjoy hardware deployments, structured IT projects, and being the go-to person during critical rollouts, this is a project you’ll enjoy from day one.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $28