What are the responsibilities and job description for the Warehouse Customer Store Support Specialist position at Epic HR LLC?
Shift: 3rd Shift
Start time: 8:00PM
Pay: $20.00hr
Job description:
Position Overview
The Store Support Command Center Specialist is responsible for supporting the Command Center and client operations by managing, logging, and resolving all store requests and concerns. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced distribution environment.
Key Responsibilities
- Receive and process customer concerns and requests via email from East Coast and West Coast stores.
- Log and track all daily requests, issues, and follow-up actions.
- Communicate effectively with warehouse and logistics teams to ensure timely resolution of concerns.
- Follow up on all pending items to ensure completion.
- Notify clients once requests or issues have been resolved.
- Update and maintain all tracking charts daily with accurate data.
- Send end-of-day summary emails with updated information and completed tasks.
- Maintain a clean, organized, and professional workspace at all times.
- Perform other related duties as assigned.
Qualifications
- Experience: 2–3 years of related experience preferred (customer service, logistics, or supply chain environment).
- Education: High school diploma or equivalent required; some college coursework preferred.
- Skills:
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Excel and Word required).
- Detail-oriented with strong organizational and follow-up skills.
- Ability to work independently and collaboratively across departments.
Computer Skills
- Strong proficiency in MS Office applications, including Word and Excel.
- Ability to create, update, and maintain spreadsheets and data logs accurately.
Reasoning & Interpersonal Skills
- Must be able to communicate effectively with all levels of management and team members.
- Capable of handling multiple priorities while maintaining professionalism.
- Strong problem-solving and analytical abilities.
Physical Demands
- Must be able to lift up to 10 lbs.
- Ability to sit at a computer workstation for extended periods.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment
- Position is based in a Distribution Center environment.
- Must be comfortable working in varying temperatures and warehouse conditions.
- Fast-paced and team-oriented setting.
Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.
We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.
We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.
Visit us at epicpp.com to discover more about our organization.
Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.
We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.
Visit us at epicpp.com to discover more about our organization.
Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Salary : $20