Vice President of Operations

Vice President of Operations – Primary Care & Ambulatory Services
Exempt, Full-Time | Southfield, MI (System-Wide Travel Required)

Position Summary
The Vice President of Operations provides strategic and operational leadership for our ambulatory and primary care enterprise, overseeing multi-site primary care clinics, outpatient specialty practices, and virtual care services. This role is accountable for operational performance, access, financial outcomes, quality, patient experience, and value-based care execution across all outpatient settings.

This leader works closely with physicians, APPs, site leaders, nursing, IT, HR, finance, and quality teams to ensure reliable, scalable, and high-performing care delivery.

Key Responsibilities

Strategic & Operational Leadership

• Translate system strategy into actionable plans, annual goals, and performance dashboards.
• Lead multi-site operations to ensure standardized workflows, consistent performance, and scalability.
• Assess market opportunities and develop proposals for new sites, service lines, and care models.

Access, Capacity & Growth

• Optimize scheduling, templates, and staffing to increase same-day/next-day access.
• Standardize provider productivity and room utilization benchmarks.
• Drive growth through community partnerships, referral pathways, and capacity planning.

Quality, Safety & Patient Experience

• Partner with clinical leaders to ensure compliance with pathways and regulatory standards.
• Improve quality measures (HEDIS, ACO metrics, preventive/chronic care).
• Lead patient experience efforts through service recovery, communication training, and daily improvement practices.

Financial & Business Performance

• Own the ambulatory operating budget and drive margin, productivity, and revenue performance.
• Partner with Finance on monthly reviews and corrective action plans.
• Improve payer mix, coding, and charge capture in collaboration with Revenue Cycle.

Population Health & Value-Based Care

• Operationalize value-based contracts (ACO, MA, Medicaid, MSSP).
• Align workflows to drive attribution accuracy, care gap closure, and ED/readmission reduction.
• Integrate care management, behavioral health, pharmacy, and social services workflows.

People & Culture

• Develop and mentor regional leaders and practice managers.
• Support physician and APP engagement through strong dyad partnerships.
• Build a culture of accountability, safety, and continuous improvement.

Technology & Innovation

• Optimize EHR use (e.g., Athena) including templates, documentation, and order sets.
• Use dashboards and analytics to drive decision-making.
• Lead innovation in telehealth, digital access, and remote monitoring.

Qualifications

Education

• Master’s degree required (MHA, MBA, MPH, or related).
• Lean/Six Sigma preferred.

Experience

• 10 years of progressive healthcare operations leadership; 5 years in senior-level, multi-site ambulatory oversight.
• Experience in multi-state operations preferred.
• Experience in ACO or value-based environments is a strong plus.

Skills

• Deep understanding of ambulatory workflows and primary care operations.
• Strong financial and analytical skills.
• Excellent communication, negotiation, and change management ability.
• Proven success leading large-scale operational improvements.

What We Offer

• Competitive compensation and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan – 401K
• Generous paid time off, holidays, and wellness benefits.
• Professional development and leadership growth opportunities.
• Supportive and inclusive workplace culture focused on impact and innovation.

Why Join EPIC Health
At EPIC Health, we are transforming healthcare delivery by focusing on innovation, accessibility, and patient-centered care. Our culture is built on bold ideas, unfiltered compassion, and a commitment to high performance. Join a team that values collaboration, celebrates impact, and empowers leaders to shape the future of healthcare.

Apply Today
EPIC Health is an equal opportunity employer. Background checks are required for all candidates.