Sales Closer Front Office

Job Overview
We are looking for someone who can run the front office like a professional—not just answer phones.

You must be:

• Highly organized (if you’re not, you will fall behind quickly)
• Comfortable talking on the phone and guiding conversations with confidence
• Able to multitask without getting overwhelmed
• Experienced (or quick to learn) with CRM systems
• Calm under pressure in a hectic environment
• A problem solver, not someone who waits to be told what to do

You are not just answering phones, you are helping turn inquiries into scheduled consultations.

• Guide callers into booking appointments
• Build trust quickly
• Handle objections confidently
• Look for opportunities to upsell services when appropriate

We expect a lot from our team.

• Show up on time
• Stay on task
• Communicate clearly
• Take ownership of your role
• Treat the business like it’s your own

This is a position for someone who wants to grow, be challenged, and take pride in their work.

You’ll thrive here if:

• You like being busy and productive
• You don’t get flustered easily
• You enjoy talking to people and leading conversations
• You take responsibility instead of making excuses
• You want to be part of a team that operates at a high level

This is NOT for someone who:

• Gets overwhelmed easily
• Avoids difficult conversations
• Needs constant direction
• Dislikes structure or accountability

Duties

• Answer incoming calls and respond to inquiries
• Convert leads into booked consultations
• Check dogs in and out of the facility
• Take payments and manage client accounts
• Handle client concerns and complaints professionally
• Maintain accurate notes and communication in CRM systems
• Keep the front office organized and running efficiently
• Support the team in a fast-moving environment

Requirements

• Proven experience in office management or administrative roles with strong clerical skills
• Excellent customer service skills with professional phone etiquette
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry software
• Bilingual abilities are highly desirable to serve diverse client needs
• Strong organizational skills with the ability to multitask effectively in a busy environment
• Demonstrated time management skills with the ability to prioritize tasks efficiently

Join us to be part of an energetic team dedicated to excellence in client engagement and office operations! We value proactive individuals who are eager to make an impact through their organizational talents and customer-focused approach.

Pay: $45,981.25 - $55,375.27 per year

Benefits:

• 401(k)
• 401(k) matching

Experience:

• Sales: 3 years (Preferred)
• Office: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $45,981 - $55,375