Inside Sales Representative

Epco Sales, Inc. is a small family-owned wholesale distributor of fasteners and related products located in Middlebury, IN. Growing people and valuing relationships are top priorities. We have created a niche in our market because we love to help, we stock what our customers need, and provide reliable and easy service.

Inside Sales Position Available

We are a small wholesale distributor of maintenance supplies. We need a friendly person to answer calls and serve walk-in customers.

Qualifications:

Friendly. You enjoy working with people and greet people with a smile.

Positive. Serving customers is often about helping customers with problems and positivity is a necessity.

Organized. With the phone ringing and customers walking in the door it is essential to be organized so things don’t fall through the cracks.

Team player. Working with the rest of the team to smooth out workloads and maintain efficiency requires flexibility and motivation.

Computer Skills. You will be working on a computer 90% of the day. (Being fast and efficient will be your friend.)

Responsibilities:

Communicate Well. Answering phones and emails and helping walk-in customers is what this job is so the ability to communicate well with people and hearing what they need through their words is essential.

Order Entry. Properly entering orders paves the way for the order to get picked and shipped correctly.

Quoting. Finding and quoting products is a major function of our inside sales team.

Office Tasks. There are always projects and improvements to work on when customer service responsibilities are slow.

Reasons you might not like this job:

Distraction. Just when you hang up the phone a customer walks in and needs help and then another phone call then an email

You don’t enjoy pressure to get things done. Taking care of customers in a timely manner is important so there can be a lot of pressure when there is a rush of customers and phone calls.

You hate conflict. Helping customers with problems sometimes takes thick skin.

You don’t like to get outside your box. Customer service is very fluid, and you will be expected to help with things outside your normal routine.

Reasons you might love this job:

You want to make a real impact. We are small and growing so opportunities abound and what you do has a big impact on our success.

You enjoy people. Our customers typically turn into friends and building those relationships is a large part of the job.

You love learning. With 15,000 SKU’s in stock and tens of thousands more available there is often information overload at the beginning and a never-ending amount to learn. Along with our products there is the opportunity to learn communication and all other aspects of making customers feel valued.