What are the responsibilities and job description for the Desktop Support Technician position at ePATHUSA?
Seeking a Desktop Support Technician to provide desktop / laptop / thing client support both desk-side and remotely, as well as:
- Install, patch, and troubleshoot Windows 7/10.
- Troubleshoot issues with Microsoft 2019 and Office 365 products.
- Configure and troubleshoot Windows networking (TCP/IP).
- Escalate issues to next-level support or management as appropriate.
- Troubleshoot issues with Microsoft Edge and Google Chrome.
- Provide support using remote tools.
- Install and troubleshoot a variety of in-house developed and third-party software.
- Troubleshoot desktop and network printer issues.
- Support Google Workspace products.
- Support Apple devices (iPad, iPhone).
- Understand and support Microsoft Active Directory (client-side).
- Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed. -
Requirements
Skills
Required/Preferred
Years
Candidate Experience
Industry certification (A , Network , MCP, etc)
Required
4
Relevant experience and preferred education of 2 year degree or equivalent technical study
Required
4
Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely
Required
4
Windows 7/10 installation, patching, and troubleshooting
Required
4
Ability to troubleshoot issues with Microsoft 2019
Required
4
Windows networking TCP/IP Configuration and troubleshooting
Required
4
Escalate issues to next level support and or management accordingly
Required
4
Ability to troubleshoot issues with Microsoft Edge and Google Chrome
Required
4
Demonstrated experience providing support with remote tools
Required
4
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
Required
4
Troubleshoot desktop and network printers issues
Required
4
Experienced in Google Workspace products
Required
4
Experience in Apple device support (iPad, iPhone)
Required
4
Experience with hard drive encryption – preference for Bitlocker and McAfee
Required
4
Ability to modify system registry
Required
4
Benefits
Benefit Package includes:
- Paid Sick Time
- Insurance for Medical, Dental, Vision and Life Available
- 401(k) including Employer Match
- HSA, Short-term & Long-term Disability Available
- We are an EEO/Veterans/Disabled employer
