Customer Service Coordinator

Company Description:

Since 2003, Environmental Operating Solutions, Inc. (EOSi) has been committed to “Empowering Clean Water” and has led the industry in helping its customers to comply with increasingly stringent discharge regulations for nitrogen, phosphorous, selenium and perchlorate contamination. EOSi builds long-term partnerships with its customers by providing complete treatment solutions that typically include its proprietary, environmentally sustainable MicroC® supplemental carbon products, process monitoring and control systems, and highly qualified process engineers, who provide on-going technical support. EOSi’s goal is to ensure its customers maintain environmental permit compliance at the lowest possible cost.  

As a result, EOSi’s team of 40 employees have become the #1 provider of supplemental carbon programs to the U.S. water treatment industry, serving more than 500 customer sites from a network of 20 manufacturing sites across the U.S.  

Key Responsibilities for the Customer Service Coordinator:

·      Order Processing & Logistics

·      Enter and process customer orders in the ERP system with accuracy and attention to detail.

·      Coordinate delivery logistics, including communication with vendors, freight scheduling, and ensuring pre-payment requirements are met.

·      Maintain basic knowledge of inventory practices to support operational planning.

·      Customer & Sales Support

·      Set up new customers in ERP and CRM systems, including obtaining tax documents and other relevant documents.

·      Partner closely with the Sales team to align order status, customer expectations and delivery timeline.

·      Assist with order-related issues by documenting incidents, tracking resolutions and supporting corrective actions.

·      Operational & Administrative Support

·      Provide AR/AP support for Operations-related transactions as needed.

·      Perform accurate data entry across orders, inventory and quality control records.

·      Triage inbound calls, capture necessary details and direct inquires appropriately.

·      Other duties as assigned. 

Qualifications:

·      Associates or Bachelor’s Degree required.

·      1–2 years of customer service, operations, administrative, or related experience preferred (internships considered).

·      Strong interpersonal skills with a professional, team-oriented approach.

·      Ability to multitask, prioritize, and work effectively in a fast-paced environment.

·      Excellent written and verbal communication skills, with strong attention to detail.

·      Proficient in Microsoft Office Suite (Outlook, Word, Excel).

·      Experience with CRM systems (e.g., Salesforce) is a plus.

• ·      Experience with ERP or business management software (e.g., Epicor) is a plus.